kiwilaunch Reviews

Thank you very much for your kind review and encouraging words <3

Hello! Many thanks for your positive review. We hope to see your business grow!

Dear Vishal,

This first ever 1-taco review made me feel very unlucky!
Let me try to use it as a means to provide guidance for future purchasers and eliminate their concerns:

We have 99.85% uptime in 2024. I am assuming you tested our software on the 4th of December, Wednesday, around 10 AM (EST), or on the 5th of December, around 11 PM, when we indeed had an outage. (In 2023, we had 100% uptime.)

We use Elastic Kubernetes Service on AWS with multiple auto-scaling nodes.
Although financially a terrible idea, we are not a product built to “test a hypothesis.” We built our architecture (perhaps not a financially wise decision) to withstand a huge load and future growth.

And there is a reason for it:
We are very aware that we are a B2B2C SaaS software. So, our software is used by multi-million-dollar companies who are very, very sensitive about their brand reputation as a front face towards THEIR clients. We know that if we fail, we are not only failing our own reputation, but we are failing our customers’ reputation. That’s why we had a clearly overengineered architecture (and an inflated AWS bill as a result) even before we had our first three customers.

We are still working on a permanent solution for these outages, to ensure we avoid a third one and go back to 100% uptime in 2025.

But,
If your email address is d****5@gmail.com, this rating is deserved. When we had downtime, we had many customers writing to us and some wrote to my personal email. There was one customer who wrote to me directly. The email address looks quite similar, so in my mind (perhaps due to crisis multitasking), I thought I had answered it directly, not closed the intercom ticket. Now I realize that I didn’t answer that intercom message and that there were two separate senders. If you are the same person, please accept my apologies! It doesn’t reflect our standards.

Many thanks for your review! We hope to see your daughter grow her small business. Let her never hesitate reaching out to us directly if she struggles with any of the features.
Warmly,

Thank you so much for your feedback! While it’s tough to receive a 3-taco rating, we’re grateful for the insights you’ve shared, and also they make our future customers understand how unhappiest customers feel like.

Polish Currency Formatting: In some cases, we enable specific languages or regions based on requests from early users, with the understanding that certain features may not be fully optimized at the outset. However, this can lead to unexpected experiences for future customers. Your feedback here is helpful; we’ll review our approach to region-specific functionality and consider whether it’s best to temporarily disable the Polish currency option until we can better support it.

Translation Discrepancies: The mismatch between mobile and desktop translations sounds like a bug we need to address. If possible, could you share a screenshot via the in-app messenger? We’ll investigate this promptly.

Catalog Structure: We designed our platform as a complement to existing CMS systems, not as a replacement. For businesses with complex service hierarchies, we recommend integrating with their main website. Our booking page is intended as a simple, user-friendly microsite. Customizing it for more extensive catalog structures isn’t in our current development plan.

Saving Work Across Tabs: As you noted, certain changes in one tab (like schedule type) impact data models and may require adjustments in other areas. We strive to balance intuitive design with sustainable development practices, so we appreciate your understanding and insights.

Thanks again for taking the time to share your experience. We’re continually working to improve kiwi one step at a time, and feedback like yours help us greatly! 💪