kiwilaunch

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Member since: Sep 2024Deals bought: 2
3 stars
3 stars
Posted: Oct 23, 2024

It's a nice program, but it still needs quite a few changes to make the workflow more comfortable.

The product is not refined in terms of the features offered. There is no option to change the currency symbol position, either before or after the amount—it is always set to appear before the amount. The program allows the creation of catalogs, but only one is displayed, lacking categorization. The translations on the mobile version do not match the desktop version. Saving and editing services require frequent saving of each sub-tab to avoid losing work. The product still needs a lot of work.

Founder Team
Orkun_kiwilaunch

Orkun_kiwilaunch

Oct 27, 2024

Thank you so much for your feedback! While it’s tough to receive a 3-taco rating, we’re grateful for the insights you’ve shared, and also they make our future customers understand how unhappiest customers feel like.

Polish Currency Formatting: In some cases, we enable specific languages or regions based on requests from early users, with the understanding that certain features may not be fully optimized at the outset. However, this can lead to unexpected experiences for future customers. Your feedback here is helpful; we’ll review our approach to region-specific functionality and consider whether it’s best to temporarily disable the Polish currency option until we can better support it.

Translation Discrepancies: The mismatch between mobile and desktop translations sounds like a bug we need to address. If possible, could you share a screenshot via the in-app messenger? We’ll investigate this promptly.

Catalog Structure: We designed our platform as a complement to existing CMS systems, not as a replacement. For businesses with complex service hierarchies, we recommend integrating with their main website. Our booking page is intended as a simple, user-friendly microsite. Customizing it for more extensive catalog structures isn’t in our current development plan.

Saving Work Across Tabs: As you noted, certain changes in one tab (like schedule type) impact data models and may require adjustments in other areas. We strive to balance intuitive design with sustainable development practices, so we appreciate your understanding and insights.

Thanks again for taking the time to share your experience. We’re continually working to improve kiwi one step at a time, and feedback like yours help us greatly! 💪

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