I bought a Tier‑3 Kortex Gemini Notebook (formerly NotebookLM) deal a couple days ago. Right after purchase, the extension tells me that my license is already linked to another account.

I then contacted support via the website’s support form and also sent a direct support email (both routes seem to go to the same address). So far, zero response: no ticket confirmation, no reply, nothing. That’s a first for me on AppSumo and a very disappointing experience.

Until the license issue is resolved and someone from the team actually replies, I can’t use the product at all. The idea behind Kortex is nice, but right now it feels like paying for something you can’t access, with no support in sight.