Kreatli Questions

Showing 1 - 5 of 28 questions
JayTheRainmakerJayTheRainmaker
JayTheRainmakerPLUS
Jun 20, 2026
See detail

Q: Hey team, the activation failed. No in app support option. Pls advise the next step.

Founder Team
George_Kreatli

George_Kreatli

Jun 21, 2026

A: Hi, sorry to hear that.

Could you please email me at [email protected] with:

- The email address you used for activation
- A screenshot of the error (if available)
- Your AppSumo order ID

We'll take a look and get you up and running as quickly as possible.

Cheers,
George

Share
Helpful?
1
InnovativeMaxInnovativeMax
InnovativeMaxPLUS
Jun 20, 2026
See detail

Q: After adding two new versions of a video, all three videos disappeared.

How can the file be managed properly?

Founder Team
George_Kreatli

George_Kreatli

Jun 21, 2026

A: Hi, one of the founders is here - sorry to hear that.

Could you please email me at [email protected] with:

The email address you used for activation
Videos you tried adding new versions for

We'll take a look and get to the root cause as quickly as possible.

Cheers,
George

Share
Helpful?
0
EmpowerizeEmpowerize
EmpowerizePLUS
Edited Jun 17, 2026
See detail

Q: Transcribe?

Hello, Kreatli looks great for project management. Wondering, are you going to add any transcribe features? It would be great to have one workspace to search through transcriptions. Or could I add transcriptions? Or search through notes to find relevent clips?

Founder Team
George_Kreatli

George_Kreatli

Jun 17, 2026

A: Hi, one of the founders is here.

Transcription isn't currently available, but it's a feature we've received several requests for recently.

We're seeing growing interest in transcript-based search, finding clips from spoken content, and navigating videos through transcripts. It's not on our immediate roadmap, but it's definitely something we're keeping an eye on.

Out of curiosity, would you...

Share
Helpful?
1
InnovativeMaxInnovativeMax
InnovativeMaxPLUS
Jun 16, 2026
See detail

Q: How can I restrict an invited member's authorization to only a specific individual project?

Founder Team
George_Kreatli

George_Kreatli

Jun 16, 2026

A: Hi InnovativeMax,

Today, project access is already scoped at the project level.

If you invite someone to Project A, they will only see Project A and won't have access to other projects unless you explicitly invite them there as well.

This makes it easy to work with freelancers, contractors, or clients who should only have access to a specific project.

Cheers,
George

Share
Helpful?
2
andrew013andrew013
andrew013PLUS
Jun 14, 2026
See detail

Q: Blocked in Brazil?

So i just got Kreatli and was egar to use it on a new project, traveled from london to brazil (one of the worlds biggest filming locations these days) and I see its blocked. I try using my vpn to vpn into LA office and its works fine. So I assume you have blocked the app in Brazil? Could you possibly change this as its going to be a mojor problem as brazil has a huge number of oursourced editors...

Founder Team
George_Kreatli

George_Kreatli

Jun 14, 2026

A: Hi Andrew, thanks for bringing this to our attention!

To be clear, Kreatli is not blocked in Brazil, and we definitely want users and teams in Brazil to be able to access the platform.

Could you send me a quick email at [email protected] with an error message you're seeing (a screenshot would be ideal).

We'll investigate it right away.

Cheers,
George

Share
Helpful?
0