An app with great potential
I recently started setting up a knowledge base with Kroto for my company, and it's going pretty well so far. The software seems capable, and the guides (both video and article) are very pretty and engaging.
The app is missing a few features (like proper feedback and bug report forms, a directory where you can quickly link to a specific guide, etc.) and some extra love for the UI/UX side, especially the Help Center, which is the customer-facing portion. Still, it is very solid overall and infinitely better than any app with a monthly subscription.
I'm very excited for the desktop app and if that is released with a few upgrades to the stuff I mentioned above, they will definitely earn my fifth taco.
Also we do have to keep in mind that this app is relatively new so they just need some time to cook.
Kamal_Kroto
Oct 12, 2024Thank you so much for your feedback! We're glad to hear that setting up your knowledge base with Kroto is going well and that you're finding the guides engaging. We completely understand your points about feedback forms, a quick-link directory, and refining the Help Center UI/UX. These are definitely areas we’re actively working on, and your suggestions are very much aligned with our upcoming updates.
As for the desktop app, we're just as excited as you are! Once it's released, along with the improvements you’ve mentioned, we hope it will be everything you're looking for and more. Your support and understanding as we continue to develop are greatly appreciated — stay tuned for more updates, and we’ll work hard to earn that fifth taco!
Thanks again for being part of the journey!
-- Kamal