A: Hey Luke,

Thanks for the great questions! Yes, absolutely — as an admin, you can monitor all conversations, and since each workspace is separate, your team members can chat with customers individually without any overlap.

Here’s one important thing to keep in mind: when you connect a number to Lancepilot, Meta requires business verification for security. That means you’ll need to submit your company info and documents. The good news is — under one business, you can connect multiple numbers. So assigning separate numbers to different agents is totally doable and super effective.

In fact, we use Lancepilot ourselves for customer support — and it works like a charm!

Hope that clears things up! Let me know if you have more questions anytime. 🙌

Thanks again!