4.1
Taco ratings
Customers are all about Lancepilot, praising its effective WhatsApp marketing campaigns, seamless tracking, and user-friendly CRM tools. There are a few hiccups like occasional bugs and support responsiveness, just small bumps on the road. Weighing the raves against the occasional grumbles, Lancepilot is hitting the mark and is a solid buy for those in need of a comprehensive WhatsApp marketing solution. With an overall rating of 4.1 and a 60-day money-back guarantee, it's worth giving Lancepilot a try and experience the benefits firsthand!
AI-powered summary of customer reviews
Verified purchaser
A Dynamic Powerhouse for WhatsApp Marketing – Constantly Evolving, Agency-Ready, and Exceptionally User-Friendly
My experience has been overwhelmingly positive, and I believe many of the concerns raised in some reviews are either being actively addressed, are misunderstandings, or simply highlight the rapid pace of development in a complex niche.
ome users have expressed concerns about the pace of feature delivery or changes in the roadmap. However, what I've witnessed is a team that is constantly building and improving, not stagnating. Lancepilot is a living product, and its evolution is a testament to the founder's commitment to making it a "monster" in the industry . While some advanced features like bot automation are still in the lab, the existing core functionalities are incredibly robust, and the team's dedication to continuous improvement is evident . The roadmap is genuinely promising, with exciting developments that will make this platform even more powerful . This isn't slow development; it's strategic growth in a complex environment, ensuring stability while innovating.
The ability to white-label the platform and present it as your own is a significant advantage, even in its current beta stage . This allows for seamless rebranding and client management, which is crucial for agency growth. While there's been some confusion regarding White Label Billing (WLB) being a separate add-on versus white-labeling itself being included in higher tiers, it's important to understand the distinction. The WLB system is already live, and while premium add-ons come with a price, the value it offers is immense.
What truly excites me is the upcoming auto trial-to-paid conversion feature on the roadmap for the white-label billing system . This is not just a minor update; it's a game-changer for sales funnels, making client acquisition and retention significantly easier by removing skepticism and streamlining the conversion process . This forward-thinking approach demonstrates a deep understanding of agency needs and a commitment to providing tools that directly impact revenue.
istiakahmad
Oct 23, 2025Wow, this means a lot! 🙏 We truly appreciate your detailed and thoughtful feedback. You’ve perfectly captured what we’re working toward, steady, meaningful progress instead of rushed releases.
Lancepilot is indeed growing every day, and our focus has always been on building something that lasts, stable, powerful, and built for real businesses.
Thank you for understanding the vision behind our...
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Verified purchaser
they collect the top-up money without wanting to return it
After setting up the program, I was asked to top up my credits, which I did for $20. The top-up was never credited, even though I have the invoice. I therefore requested a refund because I don't like how this program works, and I was told that top-ups are non-refundable. This violates consumer protection practices, which have a set time limit for deciding whether or not to keep the software. These people will be reported to the relevant authorities for their improper behavior. Stay far away.
istiakahmad
Oct 22, 2025Hi, Please note that it’s clearly mentioned that the recharge balance is non-refundable. If you were unsure about using the platform or didn’t like how it works, it would have been better not to recharge in the first place.
Also, instead of sending threatening emails, we kindly ask you to contact our WhatsApp support team. They’re always ready to discuss and help you with any billing-related...
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Verified purchaser
It’s a scam
This is officially a scam , I purchased an add on from lamcepilot for around 699$ from August and I still didn’t get anything ( it’s for LLC Formation. )
I keep trying to contact them and they simply don’t answer me .
I asked for a refund and no one responded.
It’s my fault I trusted them and payed for this
istiakahmad
Oct 16, 2025Hi, It seems something’s not working as expected. Please reach out to our live support, and our team will quickly check the issue and assist you right away. Thanks for your patience! 🙏
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Verified purchaser
Guys, your support is pathetic.
I tried your app and unfortunately when I paid for the account the payment went through and channel wallet shows paid but still it wasn't able to send message and there has been no support we raised ticket and no one was concerned to call us back or write to us unfortunately!.
Even after payment we have the below getting displayed.
"Your channel is not active
please recharge your channel wallet to reactivate your channel"
No onboarding support. really appreciate if you can fix this immediately happy to give you second chance.
istiakahmad
Oct 9, 2025Hi, I think you missed our LIVE support rather than tickets! Kindly contact over wahtsapp support to get faster responses!
For your info, credit card recharge was taking 3-4 days to get your balance reflected, i think you missed to notice as well..
Kindly contact whatsapp support so that we can assist you with any problem you face. Thanks!
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Verified purchaser
Not Happy
Was not able to recharge for a long time. Inspire of paying for lancepilot I ended up paying again for another tool in this duration when I was not able to send messages.
There was white screen of deaths to add channel. API's v2 went to v3 without any transition plans.
And founder even forgot to renew the domain and everything was down. Strangely founder was promoting another product Subsavely on the response message while saying domain is up again.
While label was part of the plan on app sumo but White Label Billing is a separate add-on.
Founder started discord community and then wants to close it. He wants only "most engaged and aligned members".
I generally try to support founders as much as possible but not liking the direction lancepilot is heading. Appsumo deals are generally meant to acquire early users who can provide feedback to improve products positive or negative.
istiakahmad
Oct 9, 2025Strange — every problem has a solution! I’m not quite sure what you’re trying to get at, but as you mentioned, you want to support and provide feedback as an early adopter, so let’s focus on solutions instead of complaints.
We’re constantly improving LANCEPILOT to deliver better results every day. Thousands of users are already using it actively and helping us grow with their insights and...
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