I purchased Lancepilot as a lifetime deal on AppSumo and have been using it for about one year. Initially, the product was usable, but recently the SaaS has technical issues, and the biggest problem is that the vendor has completely stopped responding.

I have raised multiple support requests, but there has been no reply, no fix, and no communication from the team. This is extremely disappointing, especially for a product sold as a lifetime deal, where at least basic support is expected.

As customers, we invest money trusting both the vendor and the AppSumo platform. When the vendor becomes inactive or unresponsive, it puts customers in a very difficult position.

I hope AppSumo will step in, review the vendor’s commitment, and take necessary action to protect users from non-supporting lifetime deal sellers.

Pros:

Good concept initially

Useful in early stages

Cons:

No support now

Vendor unresponsive

Unclear future of the product

I would advise new buyers to be cautious unless support and vendor activity are restored.

— Enunciate Academy