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Member since: Feb 2022Deals bought: 211
3 stars
3 stars
Posted: Sep 4, 2024

App is On Par but The Extension Needs Work

This app is an awesome way to create product demonstrations and tutorials. Although, some quirks need to be ironed out the overall output of this app is on par with my expectations.

On the other hand, their Chrome extension is in desperate need of fixing. Overall, the extension works pretty well and is convenient for screen recordings using the Layerpath cloud application. However, there are a large number of scripting errors that show up in the browser inspector and as a web developer who uses this inspector religiously, all these errors are getting in the way of doing my work. It has come to the point where I need to disable this extension just so I can do my daily tasks and only enable it when I need it.

Also, when you invoke the extension it states you need to use Ctrl+E to start/stop the recording, but this hotkey combination is already used by Chrome itself, so using this hotkey combination is not an option. When you want to change this hotkey, selecting the menu Options only takes you to a blank page. To change the hotkey you need to access the Extensions Settings and select the Keyboard shortcuts menu. From there you can change this hotkey. However, after doing this the app still indicates you should use Ctrl+E to start/stop the recording.

The bottom line, my rating centers around their extension. Mainly because this will be the way most of these recordings will be created. When Layerpath has cleaned up all the issues with its extension I may consider updating my rating.

Founder Team
Vinay_Layerpath

Vinay_Layerpath

Sep 22, 2024

Hey there!

First, thank you for your detailed feedback and for sticking with us through these early stages. I appreciate your patience and the constructive criticism—it’s gold for a team like ours that’s all about improving and growing.

Thanks to pointers from our community, including those we’ve received through AppSumo, we've been knee-deep in enhancing the stability of our core product, and I’m thrilled to say we’ve made significant headway. Your comments on the Chrome extension haven’t gone unnoticed. We’re on it, and you can expect a hefty update by mid-October that should address the issues you’ve pointed out.

I noticed you mentioned some scripting errors and a hotkey overlap issue—definitely not the smoothest experience, and I want to get this sorted for you. Could we jump on a quick 15-20-minute call? It’d help us tremendously to understand the specifics of these errors from your perspective, ensuring nothing gets missed in our next update.

Again, thank you for your support and for taking the time to help us improve Layerpath. Your feedback is incredibly valuable, and I’m confident that you’ll see the improvements you’re looking for in our next update. We’re pushing hard to turn those three stars into five—we love seeing those full five-star ratings! 😉

Thanks a ton!

Vinay
Founder, Layerpath

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