This app is one of AppSumo's hidden gems so I'm glad I invested in it! After a series of big improvements made in the last month and a half (which is pretty fast), I felt my previous review deserved an update. I also wanted to acknowledge their team's hard work and to give them credit for being so receptive to user feedback.

Improvements made since my last review:
👍 Being able to now record your own voiceovers in tours!
👍 Step annotations in a Guide no longer result in a blank rectangle for the corresponding screenshot in the PDF export!
👍 Option to now turn off the numbering of tooltips in tours addresses the issue with tooltips skipping numbers when video steps are shown!
👍 The above resolution also addresses the issue of not being able to match the numbered steps when comparing a Tour to a Guide since the Tour oddly counts the title slide as Step #1 even though the Guide does not reference the title slide at all. So, not using numbered steps in a Tour now eliminates this confusion!
👍 It now appears iframe recording is possible and I applaud their team for their efforts on this enhancement based on user requests!

However, there are still some areas that need to be improved and addressed, including:
1) Unclear deal terms – Tier 3 users have been promised some extra upcoming tools and features such as the Desktop App and the Capture HTML feature even though the official deal terms don't guarantee any future updates for this tier. 🤔

2) Updating Steps – Adding or editing steps in a Tour will not automatically make those same adjustments to a Guide or Video and vice versa. This requires you to manually repeat those same updates in the other formats for consistency which can be time-intensive. Therefore, being able to merge newly recorded steps within each format with less effort is essential and I hope the team will simplify this process. 🙏

3) Speed of Pan and Zoom Transitions – These require a lot of manual tweaking to slow down their intense speed in a video demo. Though these edits should not require this much manual effort for each video layer, they are the result of the editor not being so intuitive. The fix for this would be for the app to automatically set all transitions to their slowest setting with the "animation extended" option turned on by default so we don't have to do this manually for each animation transition. Many people have asked for a fix to this issue since the product was launched. 😩

4) Missing Steps in PDF Export – There are fewer instructional steps in a PDF export compared to a Tour or Guide due to video steps not being included in a PDF. This discrepancy is confusing for end users who may be trying to figure out why some steps were left out when compared to the other formats. This can be resolved by automatically adding a screenshot of the video in the PDF export and including the relevant text for that step as shown in the Guide. Additionally, the alignment of PDF pages continues to be an issue as the left margin is always wider than the right. 🔎📄

5) Generating PDFs – When you click on the export button to generate a PDF, it often takes about 10 seconds before you see a download indicator in the browser. During that wait time, there is no visual indicator that it's being generated so you don't know if your click was registered or if you need to click on the export button again. Therefore, showing a visual indicator during this wait time would be helpful. ⏳

I am happy to update this review again in the future based on any improvements made to address the above areas. I hope the team continues their great work to make this product even better based on user feedback! 👏👏👏