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Member since: Jan 2022Deals bought: 28
3 stars
3 stars
Posted: Aug 17, 2024

Still issues, and deal terms a bit unclear

Sorry if some of these might come across a bit negative but I think there are still a lot of issues and I wanna know what I get before the deal runs out:

Major Issues:

Export Problems:
- Videos: Often times videos cannot be exported and you’ll receive an error
- Guides: Exporting as HTML or PDF or Word results in messed-up styles, making them unusable

Limited Usefulness of the App:
- Tour feature works really well
- Guides and Videos not really due to the export issues mentioned above.

Manual AI Adjustments Across Tour, Guides, Video:
- Currently, you have to apply AI adjustments separately for the Tour, Guide, and Video. This means crafting a good Tour requires redoing all the AI adjustments for the Guide and Video, resulting in unnecessary extra work.
- Considering the export issues with Guides and Videos, this might not be as critical for now.

Web Requests:
- The Layperath Tour Guide generates over 200 web requests per tour. This means having just two tours on one page can lead to around 400 requests, which seems excessive.
- I’m concerned about whether this level of web requests could impact my website’s performance or raise issues with GDPR (DSGVO) compliance.

Desktop Client Availability:
- It’s still unclear if we’ll receive the desktop client as part of our deal.
- Without the desktop client, the app’s usefulness is significantly reduced. Right now you can also record 1 Tab (not even multiple Tabs) and that for $149.
- For comparison, other apps like Komodo Decks included a desktop app for a lifetime price of just $19 on Appsumo. My main point here is not the price, but just that I am still hesitating whether I should stay with Layerpath and I wanna get confirmation in that buying Layerpath will not turn out to be a bad choice.

Confusing Information about Price Plan / Appsumo Tiers:
- There are multiple sources with conflicting information about what the AppSumo plan includes:
- The AppSumo pricing page
- The comment box on AppSumo
- A Google document: https://docs.google.com/document/d/18W2lLc_f1FLojSJN0BFIj_L1YPBWshdbgSnIJQT1avM/edit

The constant switching of features and lack of clarity makes it really confusing to understand what we’re actually getting.

Final Thoughts:
A lot of bugs combined with confusing information on what’s part of the deal and what’s not, make it really hard to know if Layerpath is a good deal. I’m also a bit worried about getting updates in the future as an appsumoling because of the said confusing information.

I hope I can get a bit more of a clarification before the deal expires and get a better idea of what to expect and what not.

Thank you,
Ri

Founder Team
Saravana_Layerpath

Saravana_Layerpath

Aug 18, 2024

Hi Ri,

Thank you for your detailed feedback and for bringing these concerns to our attention. We truly appreciate your input as it helps us improve Layerpath.

Addressing the Issues:
Export Problems:

We are actively working on enhancing the export functionality for videos, guides, and all other formats. Our development team is aware of the issues with styles and errors during export and is making this a priority to ensure a smoother and more reliable experience.
Limited Usefulness of the App:

We understand the frustration caused by the export issues. While the Tour feature is performing well, our goal is to ensure that Guides and Videos are just as seamless and valuable for you. We’re committed to making this right.

Manual AI Adjustments Across Tour, Guides, Video:

This is a critical point, and we are exploring ways to streamline the process so that AI adjustments made in one feature can be automatically applied across others, minimizing redundant work.

Web Requests:

We recognize your concern about the high number of web requests. Our team is looking into optimizing this to reduce the load and ensure there is no negative impact on your website’s performance or GDPR compliance.

Desktop Client Availability:

We understand the importance of the desktop client, and we're working on clear communication about its availability as part of your deal. We aim to offer a robust solution that meets your expectations, and we’ll provide more details soon.

Confusing Information about Price Plan / AppSumo Tiers:

We apologize for the confusion caused by conflicting information. The Google document you referenced is the primary source of truth, and we’re updating all other materials to ensure consistency across the board.

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