I recently had the opportunity to try LeadRocks, and while it has some promising features for lead generation, there are significant concerns when it comes to customer service and addressing user requests.

Pros:

Lead Discovery: LeadRocks can help you discover leads and provides contact details like emails and phone numbers, which is valuable for outreach campaigns.

Cost-Effective: The pricing structure, based on the number of emails found, is reasonable and budget-friendly.

Cons:

Ignoring User Requests: My experience with LeadRocks, along with that of many others, has been disappointing regarding user requests. I, like several users, have requested a Suggestion - Filter Prospecting Search feature. Despite reaching out to customer service multiple times over several months, the responses have been inconsistent. Initially, they promised to implement the feature, but recently, they informed me that it's no longer a priority. This lack of follow-through and shifting priorities is frustrating for users who rely on these features for their work.

Limited Company Recognition: LeadRocks struggles to recognize smaller or lesser-known companies, making it challenging to find leads in niche markets or startups.

Data Enrichment Depth: The tool offers data enrichment for LinkedIn profiles, but there's room for improvement in providing more comprehensive information.

Limited Customization: Advanced users may find LeadRocks' customization options somewhat restrictive when conducting highly targeted searches.

Mobile Accessibility: It's unclear whether LeadRocks has a dedicated mobile app or is optimized for mobile use, which is crucial in today's business environment.

Integration Capabilities: While LeadRocks allows data export in CSV format, more robust integration options with CRM systems or other marketing tools would enhance workflow efficiency.

Pricing Clarity: Clearer communication regarding credit usage and pricing could improve the user experience and budget management.

Limited Transparency: Greater transparency regarding LeadRocks' product roadmap and upcoming features would instill more confidence in its long-term viability as a solution. A roadmap doesn't exist.

In conclusion, LeadRocks has potential as a lead generation tool, but it needs to address critical issues concerning customer service and user requests. The disregard for user requests and shifting priorities can frustrate users who rely on specific features for their work. It's essential for LeadRocks to prioritize customer feedback and improve its responsiveness to user needs.

My experience, along with that of others, highlights the importance of carefully considering LeadRocks based on your specific business needs. While it may offer value to some users, the concerns raised regarding customer service and feature implementation should be taken into account when making a decision.