My low rating needs some context, because it is not so much about the product itself as it is about my overall experience with AppSumo and Learniverse.

Learniverse can be useful for certain topics and use cases. However, in my experience it does not work well when the content is highly specialized and requires a high degree of accuracy, such as legal subjects. I bought it intending to use it to prepare materials for competitive public service examinations in Spain, and for that purpose I did not find the output reliable or usable enough.

That said, this is not the main reason for my very low rating. What has influenced my rating most is AppSumo's handling of the billing issue. After changing from Tier 2 to Tier 1, two separate amounts appeared as deductions from my bank account. I provided the relevant information and explained the discrepancy several times. AppSumo maintains that there was no second charge and that what I am seeing is related to how the refund or reversal was processed. However, from my perspective, two amounts were deducted from my account, and despite repeatedly asking for the discrepancy to be properly investigated, I still have not received a clear resolution.

For that reason, my rating primarily reflects the support and billing experience. I believe the product may be useful for less specialized use cases, but when a customer provides information showing a billing discrepancy, the issue should be carefully investigated and answered clearly rather than left unresolved.It's a shame how Appsumo's customer service gets worse day by day.
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Update Oct, 2

Hi Zach,

I am sorry that this situation affects Learniverse, but AppSumo has not resolved anything. They have effectively washed their hands of the issue.

The two charges are still showing as deductions in my bank account, and my bank has no record or reference of any refund or reversal. I provided AppSumo with the relevant information several times, but their response was essentially: “We have already verified with our merchant processor...” That does not explain why two separate amounts remain deducted from my account, nor does it resolve the discrepancy.

I understand that Learniverse may not directly control AppSumo’s billing system. However, from a customer’s point of view, the purchase was made through the partner you chose. Perhaps this is also a consequence of choosing AppSumo as a sales partner: when a serious billing issue arises, the customer is left without a proper solution.

I have already opened a dispute with my bank, and there are also two separate complaints open with the Texas Attorney General and Econsumer.gov. I truly regret that this affects Learniverse’s listing, but I am the person who has been charged twice and has spent considerable time trying to obtain a clear explanation and resolution.

My review also clearly states that Learniverse may be useful for less specialized topics. However, for my intended use—Spanish public service examination materials on legal subjects—the output was not sufficiently reliable. Combined with the unresolved billing issue, I cannot honestly increase my rating. I’ve been waiting for 8 days with two charges on my account that, according to my bank, could remain pending for another 15 days if AppSumo does nothing. I’m very sorry, but I hope you understand both my frustration and my point of view.

By the way, I wonder whether my case would have been handled in the same way if I hadn’t been Spanish.This will certainly be my last purchase through AppSumo. The way this has been handled has been unacceptable.