Q: Hi there,
I would like to learn more about the Premium (Tier 3) Plan to future-proof myself given the ...
current roadmap and the upcoming release of the upload recordings feature.
1. Analyzing Verticals/New Market Segments: - Would Lerno be suitable for assisting me in analyzing verticals or new market segments where I lack background information, especially in situations with no previous customer interactions to reference?
2. Buyer Insights Features: - Will Buyer Insights adhere to Data Segmentation when creating buyer insights reports once Data Segmentation and Access Control features are implemented? - In cases with no prior customer interactions, is there flexibility to provide mock data to generate a theoretical buyer insight report for analyzing verticals or new market segments?
3. Streamlining Manual Tasks: - How can I access the benefits of Lerno's note-taking, CRM data input, and pre-call planning features without using HubSpot? - Since I won't be using the feature that automatically sends call notes and CRM data to HubSpot, can I schedule an export instead? Or will I need to manually export the data to update my system of record with call notes and relevant CRM data fields?
A: Yes, we will be releasing the upload recordings feature within the next 1-2 weeks. This means you will be able to download calls from Vicidial and run them through Lerno.
Q: Hello there,
I just bough a licence and made my first 6 minute call in French.
However, I got the following message and zero insight to analyze. Could you tell me what happened?
No post-call overview available It appears that no post-call overviews are available for this meeting at the moment. Post-call overviews provide valuable information about your sales calls, including feedback on the meeting, action points, and more.
Thanks for buying a license. I took a look at your account, and it appears you set your "account language" to French which displays the UI text in French; however, your transcript language remains the default English.
To update your transcript language, kindly go into the "Company Setup" tab -> "Call Bot Settings" and then change it from the default English to French or any other...
Q: Hi there, I would like to learn more about the Premium (Tier 3) Plan to future-proof myself given the ...
current roadmap and the upcoming release of the upload recordings feature.
1. Analyzing Verticals/New Market Segments:
- Would Lerno be suitable for assisting me in analyzing verticals or new market segments where I lack background information, especially in situations with no previous customer interactions to reference?
2. Buyer Insights Features:
- Will Buyer Insights adhere to Data Segmentation when creating buyer insights reports once Data Segmentation and Access Control features are implemented?
- In cases with no prior customer interactions, is there flexibility to provide mock data to generate a theoretical buyer insight report for analyzing verticals or new market segments?
3. Streamlining Manual Tasks:
- How can I access the benefits of Lerno's note-taking, CRM data input, and pre-call planning features without using HubSpot?
- Since I won't be using the feature that automatically sends call notes and CRM data to HubSpot, can I schedule an export instead? Or will I need to manually export the data to update my system of record with call notes and relevant CRM data fields?
Thank you.
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Q: We are using Vicidial as our dialer, can we download recordings and run it on lerno?
Daniel_Lerno
May 21, 2024A: Yes, we will be releasing the upload recordings feature within the next 1-2 weeks. This means you will be able to download calls from Vicidial and run them through Lerno.
Share Lerno
Q: Hello there, I just bough a licence and made my first 6 minute call in French.
However, I got the following message and zero insight to analyze.
Could you tell me what happened?
No post-call overview available
It appears that no post-call overviews are available for this meeting at the moment. Post-call overviews provide valuable information about your sales calls, including feedback on the meeting, action points, and more.
Tunde_Lerno
May 21, 2024A: Hi there,
Thanks for buying a license. I took a look at your account, and it appears you set your "account language" to French which displays the UI text in French; however, your transcript language remains the default English.
To update your transcript language, kindly go into the "Company Setup" tab -> "Call Bot Settings" and then change it from the default English to French or any other...
Share Lerno
Verified purchaser
Hi there. Noted thanks. I would like to upgrade my current licence for Tier 3, is it still possible?
Q: Is the zoho integration down?
The connection page is not working.
Tunde_Lerno
May 21, 2024A: Hello, can you kindly contact support@lerno.ai. We'll take a closer look at your account and advise.
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Q: Can you import previous recordings?
Tunde_Lerno
May 21, 2024A: Hi, we are in the final testing stages of this feature. It should be released later this week.
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