Hi, thank you for raising these concerns. We’d like to clarify a few important points.

The Account Manager page is private and account-specific. The link to it is sent directly to your account email, so someone cannot simply find this page and access your account management area.

Also, the Account Manager never gives access to the notes of other people using the devices you’ve activated. Their notes and content are not visible there.

Device access is determined by the number of active devices assigned to a particular email. If you remove a device in Account Manager, its paid access is revoked. If the app is still open at that moment, the change may only become visible after the page/app refreshes.

Removing a device does not delete the user’s Letterly account or their existing notes. Instead, that account moves to the Free plan, where they can continue managing their most recent 10 notes. This is why access to the notes does not disappear completely after the device is removed.

We take security concerns seriously, so if anything still looks unexpected, please email us at [email protected] with the details and we’ll be happy to investigate the exact case.