3.5
Taco ratings
The review summary should be: "Customers are praising Libretto for its simple remote podcasting setup, text-based editing, and potential for growth. While there are a few hiccups like limited recording time and interface adjustments, the overall consensus is that Libretto is a solid buy for those in need of a straightforward podcasting solution. With a 4.2 overall rating and a 60-day money-back guarantee, it's worth giving it a try."
AI-powered summary of customer reviews
Verified purchaser
No longer accessible.
Update: Taco update since they've now got back to me and restored access.
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Original review:
I can no longer access the product. Instead, I get this:
"Heads up
Invite-only access. Please email to get invited or if you should already have access."
So I sent an email five days ago, which has been ignored.
This is not a good business practice and extremely disappointing. It seems like they took the money, then kicked me out. This could have happened to everybody, I don't know. If they ever come back on here, I would give them a wide berth.
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Verified purchaser
Terrible Customer Service / Faulty Softeware
I purchased this software as a content creator who conducts interviews with guests, including high-profile individuals who are often difficult to schedule. In many cases, we have only one opportunity to record. Unfortunately, while the software indicated that everything was functioning properly during the recording, it ultimately failed to capture my guest’s audio and video.
I immediately reached out to customer support for assistance, as of this review it's been over 8 days and I have yet to receive any response. The lack of communication and support has been extremely frustrating, making this a truly disappointing experience.
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Verified purchaser
Poor customer support
I tested this out for remote recording & clip editing.
I got the remote recording to work once, but after that anyone trying to enter the room just got a 'room is locked' message. I contacted customer service and got not reply for this query.
The video editor is pretty useless if you're wanting to edit anything in portrait style for shortform content for platforms like TikTok.
mayitayew
Jul 14, 2024Thanks for trying Libretto. A room is locked message happens when recording is in progress. I believe I replied to your question about this. Please try again and see if this happens.
Vertical and Square video editing is coming soon and is tracked on our roadmap here.
https://trello.com/c/K8DafYiY/6-vertical-square-videos-ingest-and-export
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Verified purchaser
Excelent product and support
I have tested several similar tools and I am very happy with Libretto funtions.
I want also to thank the chat support they have in the app which solved me a couple of questions.
Great product and excelent support !!!
mayitayew
Jun 28, 2024Thanks for the nice words and feedback over chat! We hope to keep improving Libretto to make it a great editor and recording platform for our users.
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Verified purchaser
Excellent Tool with Potential
This is an excellent tool to create a podcast, and to record or edit video/audio recordings. It allows editing of video or audio with a text based editor, as well as a normal timeline editor. It allows adding intros, and merging multiple video files. It allows adding sound effects. You can record directly from the application, or upload a recording. I purchased tier 2. I look forward to watching this application develop.
mayitayew
Jun 24, 2024Thank you for the kind words!
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