A play on words to fool the Sumo-lings
So all the Sumo-lings who gave you the utmost confidence are now sending you a clear signal of discontent and disappointment, are they crazy?

Let's face it, you sold a platform with the implicit promise that it could be used at the agency level, but you conveniently avoided mentioning the lack of the simplest requirements necessary to operate it well (such as limiting the creation of multiple websites by the client, without any control or permission).

You also anticipated in an e-mail from you at the time that this feature was planned and would be implemented.
Here is what you did.
Quite a tease.