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Posted: Oct 10, 2024

Support are not responding

I was trying to deploy my website, and to my surprise, the new custom domain section no longer allows me to choose options A and B for redirection. My only options are C and D, even though I'm on the max plan. Since my domain provider does not support the methods mentioned in C and D, it says that I need to contact Lindo support to get a new A record.

However, when I emailed them, they haven't replied to me for about two weeks now. I tried their chatbox, but it's just a templated AI response. I don't know where else to contact them as I need to deploy the website. I hope they will be able to fix their support team as I have high hopes for Lindo.

Otherwise, they should open options A and B for custom domains.

Founder Team
Saeed_LindoAi

Saeed_LindoAi

Oct 14, 2024

Hi,

We added an article to the connect domain to show how you can do the redirect yourself with your DNS provider 10 days ago.
We are trying to answer all Sumo questions with full priority. We always are here to help you regardless you upgrade your account or not.

Thanks,

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