Hi,

We’re really sorry to hear about your experience and frustration.

Just to clarify, we do provide human support and our average response time is typically under 2 hours, with most tickets resolved in less than an hour. It looks like you reached out through the chat, but may not have had the chance to wait for a human response before deciding to refund.

Regarding the account issue, this is not a common problem and we would have been happy to investigate and resolve it quickly for you.

We completely understand your decision, but if you’re open to giving it another try, we’d be glad to personally assist and make sure everything works smoothly.