I'm new to podcasting and purchased this as my foot in door to this space and to lower my overhead costs. This product had issues that continued to happened and then a migration occurred. After logging in I didn't have some of the same functions and emailed support numerous times with no responses. I reached out on Linkedin as well and was told to log in at listnr.ai. It still didn't work. I responded back on LI to no avail. I'm disappointed that this product doesn't work, I can't receive a refund, and the customer service is practically nonexistent.
I started my podcast with Listnr.Fm. It took me a little while to figure things out, but they're continuing to add new features that make podcasting (even for a beginner) easier than I expected!
Sadly whilst I see the potential this app has unfortunately it's had a few too many issues for us to trust it with recording important interviews moving forward.
Of five interviews we've attempted to record, on two our guest couldn't get the software to work meaning we had to last minute resort to Zoom with obvious poorer quality audio, two managed to work, and one interview, possibly out most important which we'd been waiting months to conduct fully glitched and we lost the interview. to their credit when we reached out we were supplied with incomplete mka files which we could then convert and redo certain sections that were missed but unfortunately it's just too unreliable for us to continue with.
We've requested a few 'how-to' help guides which we never saw however support generally replied within 24 hours and in the case of the lost interview was helpful.
I know what it's like to launch a product & think Listnr.FM has great potential but sadly it's unreliability just isn't a fit for us right now.
Founder Team
Anan_Listnrfm
May 9, 2024
Hey Alexis,
Really appreciate your feedback! We took your feedback seriously and have fixed all the issues you've mentioned above!
I really recommend giving us another shot, maybe a test recording to give you more confidence :)
Please don't hesitate to reach out if you face any issues, I'll personally look into them.
I bought this deal as an alternative to Riverside - the ability to record video separately for 2 or more people and then to automatically combine them for an awesome viewing experience. I recorded 1 podcast - and for two weeks now I have been unable to combine the recordings because that feature is unavailable. I would have been better off with Zoom. Not reassuring that these huge tech glitches are long and happening during the refund period. I'm out.
Verified purchaser
Unreliable and Poor Customer Support
I'm new to podcasting and purchased this as my foot in door to this space and to lower my overhead costs. This product had issues that continued to happened and then a migration occurred. After logging in I didn't have some of the same functions and emailed support numerous times with no responses. I reached out on Linkedin as well and was told to log in at listnr.ai. It still didn't work. I responded back on LI to no avail. I'm disappointed that this product doesn't work, I can't receive a refund, and the customer service is practically nonexistent.
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Verified purchaser
Just Don't
Not quite there yet. I would've refunded.
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Verified purchaser
Love the ease of use!
I started my podcast with Listnr.Fm. It took me a little while to figure things out, but they're continuing to add new features that make podcasting (even for a beginner) easier than I expected!
Share Listnr.fm
Verified purchaser
Unfortunately not up to par yet
Sadly whilst I see the potential this app has unfortunately it's had a few too many issues for us to trust it with recording important interviews moving forward.
Of five interviews we've attempted to record, on two our guest couldn't get the software to work meaning we had to last minute resort to Zoom with obvious poorer quality audio, two managed to work, and one interview, possibly out most important which we'd been waiting months to conduct fully glitched and we lost the interview. to their credit when we reached out we were supplied with incomplete mka files which we could then convert and redo certain sections that were missed but unfortunately it's just too unreliable for us to continue with.
We've requested a few 'how-to' help guides which we never saw however support generally replied within 24 hours and in the case of the lost interview was helpful.
I know what it's like to launch a product & think Listnr.FM has great potential but sadly it's unreliability just isn't a fit for us right now.
Anan_Listnrfm
May 9, 2024Hey Alexis,
Really appreciate your feedback! We took your feedback seriously and have fixed all the issues you've mentioned above!
I really recommend giving us another shot, maybe a test recording to give you more confidence :)
Please don't hesitate to reach out if you face any issues, I'll personally look into them.
Best,
Anan
anan@listnr.fm
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Verified purchaser
Can't combine video recordings
I bought this deal as an alternative to Riverside - the ability to record video separately for 2 or more people and then to automatically combine them for an awesome viewing experience.
I recorded 1 podcast - and for two weeks now I have been unable to combine the recordings because that feature is unavailable. I would have been better off with Zoom. Not reassuring that these huge tech glitches are long and happening during the refund period. I'm out.
Share Listnr.fm