Q: Reaching plan limits clarification
I feel like I must be misunderstanding this explanation provided in another question asking about what happens if you reach your plan limits.
“When you exceed the limit, LitLyx stops tracking analytics for you. If you don’t upgrade in time, at the end of the billing month, your account will automatically switch to the Free tier. We provide an additional 5K visits and events as part of the free tier. This is what happens when you reach your plan limits.”
The way it sounds is that if you reach the plan limits, then your plan is downgraded to the free plan in the next billing month. That surely is incorrect though right?
Do bot visits count, or are some of those filtered out?
Also, what is the distinction between sessions and visits in your plans?
If a visitor views 5 pages, is that 1 visitor, 1 session and 5 events? So a 500k pv limit?
AntonioFromLitlyx
Jan 20, 2025A: You're absolutely right! My earlier explanation was incorrect, and I apologize for the confusion. Here's how it works:
When your plan reaches its limit, Litlyx stops tracking analytics for the rest of that month. At the beginning of the next month, if you've upgraded your plan, tracking will resume with 0 visits/events and will continue until the new limit is reached.
To clarify the concept of sessions: a session represents a unique visitor. Your example is mostly correct, but with one key distinction:
"If a visitor views 5 pages, is that 1 visitor, 1 session, and 5 events?"
In reality, it’s 1 visitor, 1 session, 5 pages visited, and 0 events, because Litlyx treats events as actions you set up manually, separate from page views.
I hope this clears things up! I'll also go back and correct my previous explanation to ensure consistency. Thank you for bringing this to my attention!