Jaimie_MkzQ: Be wary of this deal guys.
I bought it last time it was offered and they were promising that the new mobile apps would be "out soon". Well that was a year ago and there's still no apps! But there's dark mode - yaaaaaaaay. That's more important right?
The apps are so broken now that you can't save your login, listen to voicemails, receive alerts that a chat has begun, and it takes ages to open every ticket. It's awful!
These guys have their priorities so messed up that they seem to have no interest in fixing this. I've had messages from a frustrated app developer on their team who claims his hands are tied and he has no idea when anything will be fixed, but no improvements are being made to apps until a new core is released.
The system is basically OK as long as you are always going to be working from your desktop and can stay logged into the system. If however you are the type of entrepreneur who needs to support customers wherever you are, I would steer well clear of this - you will get less responsive to your customers and worry about what you're missing constantly.
Don't believe any promises these guys make. They've all been for nothing.
MarketingPlayer
May 14, 2024A: Hi James,
we have explained this here and all of our plans, so basically you are just not right with generalizing everything under 1 feature that you didn't get. There were tons of other updates to other clients that were requested.
Anyways we wish you good luck, no hard feelings, this is just the internet :)
~Matej
Sorry Matt, can I just check you are referring to your mobile apps as 1 feature? And that you're claiming the other updates you released like dark mode were more important than this?
It shows an astonishing level of hubris to think you can claim a functional product when you have allowed things to deteriorate to this state.
You guys are wilfully perpetuating the claim that everything is functional. Your website still claims "Full customer support in your hands with mobile Android or iOS apps. Solve tickets and be more productive even on the road!" - which just isn't true.
Your social media posted the other day a comparison that claimed it works on "every device out there". Also not true.
App sumo customers tend to be smaller businesses and for something like a Helpdesk, being mobile is critical.
So some advice
1. Don't claim functionality you don't have
2. All feature requests are not equal. :Leaving your apps broken for this long is a disgrace.
3. You may not want to respond to a message like this with "sucks to be you - guess you shouldn't have believed our promises last year".
It's an interesting change of tone. You guys used to be excitedly promising the new apps; now you seem to have given up. Is this offer basically just a last gasp cash grab before you run out of funding and shutter the product?