LiveAgent

    Lifetime deal

    Bring all your customer support channels under one roof with LiveAgent

    If you've ever gotten dizzy just thinking about how many different channels customers submit support messages through, you're not alone.

    The fact of the matter is, there are just way too many to keep track of.

    And the only thing that could make this situation better is a tool that lets you monitor all your tickets in one place.

    Well, today's your lucky day!

    Meet LiveAgent.

    TL;DR

    Multi-channel support for email, live chat, voice, and social pages
    Store customer info and previous ticket history with a built-in CRM
    Create multiple self-service portals for your several brands, products, or types of clients
    Best for: Business that want to tackle all their customer support within one robust platform

    Overview

    LiveAgent is a complete help desk that brings all your support tickets into one dashboard so you can provide better customer service and be more efficient.

    In your LiveAgent dashboard, you’ll have multi-channel support for email, live chat (customizable LiveAgent widget), voice, and social pages.

    Yes, you read right. LiveAgent gives you access to real-time chat that will not only let you communicate with visitors but will also show you how many site visitors you have and where they are coming from.

    And LiveAgent has the fastest chat widget, with chat displayed speeds at 2.5 seconds! (Most other widgets come in around 5 seconds.)

    You can filter and prioritize your dashboard to stay on top of what matters most.

    All the conversations that come rolling in will be turned into tickets that can be assigned, merged, split, and tagged.

    This new streamlined ticket process will result in a better experience for you and your customers.

    Lifetime Access to LiveAgent

    LiveAgent has a built-in CRM that lets you store customer info and previous ticket history. (There’s even the ability to load more data from external CRMs/sources with API.)

    You’ll also have a support portal where your customers can find answers to questions when you're not around. (You can even quickly link to articles while in a chat!)

    And when you are around, you can decide what categories you are available to respond to. For example, if you want to only answer email tickets and your partner only wants to answer social media tickets, you can do that.

    In addition, LiveAgent lets you generate info on your team like time spent on LiveAgent, number of tickets resolved, and other brag-worthy stats.

    Lifetime Access to LiveAgent

    There’s a good chance you’ve been looking for a platform to handle your customer support tickets.

    But most of the options on the market focus on serving large enterprises.

    With an emphasis on serving smaller businesses, LiveAgent is more customizable and flexible than the other tools.

    And if you already using another platform, LiveAgent has an automated migration tool that makes some transitions seamless.

    Providing good customer service and building long-term customer relationships is all about being reliable.

    That means, not letting messages slip through the cracks.

    Get lifetime access to the only customer service app you’ll ever need.

    Start using LiveAgent now!

    P.S. Learn how to use LiveAgent like a pro by checking out this webinar replay.

    Plans & features

    Deal terms & conditions

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      60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

      From the founders

      September 02, 2019

      Hello Sumolings!

      After the great success of our first ever offer on AppSumo, we have decided go for it once again and give more Sumolings chance to try our multi-channel help desk solution.

      LiveAgent received for the past year couple of updates - some of them were bigger, the others were smaller. One of the most requested features was the ability to add Multiple customer portals / knowledge bases. We know from our own experience how important it is to support multiple brands & products each with their own design and feel.

      One of the more recent news is, that we are testing the "dark theme" for the agent panel. Your eyes won't hurt you during the night anymore! :)

      LiveAgent also evolved in the background. We are switching to completely new architecture, which would allow you to have even better experience (and it will also improve the experience of your most important asset - customers).

      Last but not least it also comes to stacking. Unfortunately, the stacking is still not available. We consider our offer to be already generous, since you, Sumolings, have access to our top tier version of LiveAgent (aka All-Inclusive plan). It gives you the opportunity to handle email tickets, live chat and even call center from single tool.

      Wish you great success and in case you would have some questions, we are here for you!

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