A: Thank you for bringing your concerns to my attention. I understand that changes can sometimes lead to concerns, and I am here to provide clarity on the recent changes.

As you've correctly noted, we recently introduced new plans that include additional options and features like the WhatsApp integration. However, I want to ensure that your All-Inclusive Plan, received through the AppSumo campaign, is not obsolete and continues to exist for customers who purchased it. Though this plan is no longer actively sold, it is still supported and receives lifetime updates. What this means is that all the features that were originally part of the All-Inclusive AppSumo Plan at the time of your purchase, will continue to be updated and supported.

In terms of "all future plan updates", since our plans are constantly evolving with newly introduced features, the "updates" referred to in the deal indicate system improvements, enhancements, and fixes to the existing ones you signed up for, rather than the addition of completely new features.

We recognize that the business landscape is constantly evolving, and sometimes, changes are necessary to allow for growth and improvement. In response to rising costs from our providers, we introduced new plans to continue enhancing LiveAgent without immediately increasing prices for our existing customers. This approach enables customers on legacy plans to choose between keeping their original pricing structure or upgrading to a new plan with additional features at a slightly higher cost. The new features, such as the WhatsApp integration, require extra infrastructure and resources, which we cannot provide for free.

I genuinely appreciate your support for LiveAgent and hope that you understand our rationale behind these changes. Please feel free to reach out if you have any further questions or concerns, and I’ll be happy to assist you.