With the covid19 issues this past month the person in charge left the company and we did not redeem on time. It's happened to us before a few times, never had any issues with any other app.

I've actually just today redeemed another expired code from another purchase with no issues.

Contacted liveagent support various times, insisted, asked them to please accept the code due to the special situation and no, no no. Didn't do it on time... fy! Very dissapointed I missed this and with their lack of flexibility.

Yes, I know the terms, I know it was our fault but still can't understand what is the big deal with having a lifetime code registered and without use vs one without use.