Sorry to ask so many questions but I\u0027m not sure if this is going to be worth my time if I already have some services doing similar things.\u000a\u000a1) Other than voice, what features does LiveAgent offer that are not available free from tawk.to?\u000a\u000a2) Assuming voice feature is used, is storage of calls included with the Appsumo deal (your site seems to say unlimited for the top tier plan) ? If no, up to how many gig? Can this be set to automatically delete unsaved voicemails after a certain time period passes (eg \u002D 3 months)? Can this be integrated with Google voice? Other storage sites? If someone calls, how many people\u0027s phones can be set to ring simultaneously? Can callers be given an outgoing message that no voicemails are accepted (and then hang up?). If calling / SMS / voicemail features need to be provided by other vendors, which appear to offer better prices? \u000a\u000a3) to what extent can this be set up to operate with a regular mobile phone carrier? What if some people on my team have one carrier, and others have another? And can it work with Skype? \u000a\u000aThanks for your response.

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Sorry to ask so many questions but I\u0027m not sure if this is going to be worth my time if I already have some services doing similar things.\u000a\u000a1) Other than voice, what features does LiveAgent offer that are not available free from tawk.to?\u000a\u000a2) Assuming voice feature is used, is storage of calls included with the Appsumo deal (your site seems to say unlimited for the top tier plan) ?  If no, up to how many gig?  Can this be set to automatically delete unsaved voicemails after a certain time period passes (eg \u002D 3 months)?  Can this be integrated with Google voice?  Other storage sites?  If someone calls, how many people\u0027s phones can be set to ring simultaneously?  Can callers be given an outgoing message that no voicemails are accepted (and then hang up?).  If calling / SMS / voicemail features need to be provided by other vendors, which appear to offer better prices?  \u000a\u000a3) to what extent can this be set up to operate with a regular mobile phone carrier?  What if some people on my team have one carrier, and others have another?  And can it work with Skype? \u000a\u000aThanks for your response.

9d150f89a6d544949aa0779e175829f9 · Answer

To partly answer my own question re #2) https://voip.ms/ seems to be one of the most low priced feature rich voip providers. (I have no affiliation / commission with them or tawk.to which I think referred me to them).

Let me add 4) Tawk.to has told me that for as little as $1/hr I can contract a live agent to answer incoming calls (not on a variety of offerings / sites but per each offer / site). BUT they would require me to use tawk.to to interact with their live agent. ... Does liveagent.com have a custom integration (or a near term milestone to create one) with tawk.to so that I can use a tawk.to agent to handle chat? If so, when is it due / can I see a link to it? If not, is there a public roadmap on which it could be put?

Meanwhile IF anyone on these boards has integrated the two (Liveagent.com and Twak.to), perhaps with zapier could you please post your experience and/or a link to a short youtube video showing how the two can work and/or properly allow calls to be directed to a Twak.to agent when I or a US based colleague is not available to personally answer the phone?

Andrej_LiveAgent · Answer

Hello Sumo\u002Dling! \u000a\u000a1) Our solution, LiveAgent, is complex, multi\u002Dchannel help desk software which combines the power of tickets, real\u002Dtime live chat, call center and customer portal into one package. We have some advanced features such real\u002Dtime typing projection (aka you can see what your customers are typing even before they hit the enter button and therefore prepare answers in time), advanced rules \u0026 automation (based on \u0022events\u0022 as well as on the time), powerful reports and last, but not least there is also option to have your own domain. We focus on providing single tool, which would help them with their customer support. \u000aI am not going to make any direct comparison to Tawk.to as it may look biased  \u002D there are couple of review sites available (G2.com, Capterra, GetApp...) which are can provide you this information. \u000a\u000a2) There is no limit on the number of your recordings. We store your whole history in our cloud, however we do not have integration with Google Voice. If there is an active incoming call, it will ring to one agent (based on your selected call distribution method). Our best recommendation would be to go for Twillio, we use it also, it has great prices and stability. \u000a\u000a3) We have built\u002Din video chat feature, so there is no need to rely on Skype anymore. Regarding the mobile carriers, you can plug in numbers from those carriers, who support SIP trunking. More information can be found here: \u000ahttps://support.ladesk.com/968310\u002DTwilio\u002Dintegration\u002Dfor\u002Dhosted\u002Dwith\u002Dus\u002Dmonthly\u002Dcustomers\u000aFull list of supported VoIP providers can be found here: https://www.liveagent.com/voip\u002Dpartners/\u000a\u000a4) No, we do not have any integration with Tawk.to. Let me just add, that we do not provide such feature as Tawk.to, where you could hire external agents, who would provide support for your business as we believe, that \u0022internal\u0022 support from the company itself can bring the best and most fruitful results. \u000a\u000a\u002D Andy

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