Why did you suspend my account? | LiveAgent

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drleedsPLUS

Jun 13, 2021

Q: Why did you suspend my account?

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drleedsPLUS

Verified purchaser

Please disregard. I appreciate your quick response and resolution of this issue. I commend this company on top-notch service.

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I hope this message finds you well. I am reaching out to express my concern over recent changes to LiveAgent's offerings. I had purchased the LiveAgent lifetime deal via Appsumo, which provided free lifetime access for 2 agents under the "LiveAgent's All-Inclusive Plan." This plan assured "all future plan updates." https://appsumo.com/products/liveagent/ I recently discovered that LiveAgent has removed the All-Inclusive Plan from the pricing structure, replacing it with a new "Large" plan featuring additional options, such as WhatsApp integration. As someone who has been a strong advocate and supporter of LiveAgent, I must convey my disappointment regarding this decision. This action raises doubt about the original commitment of delivering "all future plan updates" to customers like myself. Upon inquiring about the WhatsApp feature, your team informed me that I would have to migrate to the "Large" plan, leaving my lifetime deal obsolete. Given the prior promise of all-inclusive access and future updates, I find this situation unsettling. As a dedicated customer and a believer in LiveAgent's service, I am requesting your personal attention to address this matter. Kindly provide clarity on the change in offerings and the rationale behind not honoring the initial deal's commitment.
They still don't have UK English. They don't have any estimated time or are taking it seriously to add it. I found the response very appalling.
Not much to say about the product itself but about their support team and their "flexibility"! With the covid19 issues this past month the person in charge left the company and we did not redeem on time. It's happened to us before a few times, never had any issues with any other app. I've actually just today redeemed another expired code from another purchase with no issues. Contacted liveagent support various times, insisted, asked them to please accept the code due to the special situation and no, no no. Didn't do it on time... fy! Very dissapointed I missed this and with their lack of flexibility. Yes, I know the terms, I know it was our fault but still can't understand what is the big deal with having a lifetime code registered and without use vs one without use.
I use Wordpress/WooCommerce, so I can expect LiveAgent to keep their plugin up to date with the latest release on time? The last time it was updated was 5 months ago. Not a security expert, but I assume if a plugin is updated to support major Wordpress releases, it's a good sign the team cares enough to focus time on it. https://wordpress.org/plugins/liveagent/

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