67847eeda6384916bac3d4f7594df041Q: Will you be removing the one session per agent restriction anytime soon?
Your product is unuseable for us even though it looks 99% better than the other solutions we have researched.
We need to be logged in on desktop and mobile.
We get up constantly throughout the day.
Plus, we need to be able to work on the knowledgebase or on calls while chatting on the mobile app.
MarketingPlayer
May 14, 2024A: Hi Sumo-ling,
besides it's security procedure, it's also the way to prevent using 1 account by multiple people. We are not planning to change this.
~Matej
I've heard that excuse before.
In reality, it's a huge inconvenience for the end user. There are other ways to limit access like # of devices, ip address, etc not to mention security.
Strangely enough, a live agent chat rep told me this was going to be fixed...
This is the way we want it to be, it's not an excuse.
I am not sure what have told you this, I have talk to our support team and they weren't aware of this.
In the future, it will be possible, since the new system we are building will have separate apps for Tickets, Chats and Calls, but right now it's not possible, no in feasible future.
~Matej