LiveAgent Denies Plan Upgrade for AppSumo Lifetime Users 2025
We invested our hard-earned money into this project with the understanding that we would receive lifetime access, including all future updates—as clearly stated in the original offer.
Now we’ve learned that we can no longer use key features, such as the online button, unless we pay extra for the AI chatbot—despite it being introduced as part of a “new feature.” This directly contradicts the promises made at the time of purchase.
Founder Team
QualityUnit
Aug 1, 2025
Thank you for sharing your feedback and for using our LiveAgent since our AppSumo campaign back in 2018. We appreciate the opportunity to clarify a few important points regarding your LTD plan and our new subscription plans and features.
First, we want to reassure you that the standard online live chat button has not been removed or restricted in any way for AppSumo LTD customers. You can...
Such a pain to have to log in just to keep the account active. Wish this had been disclosed prior to purchasing - would have been a hard pass.
Founder Team
QualityUnit
May 9, 2024
You don't need to be afraid, you own a Lifetime license and you do not have to be worried loosing it. Even in case you are not actively using your account right now and just want to save it for later, you could loose only your old setup and potential data when you account get suspended and removed, but not your license. In case you would like to find out more about the process with inactive...
I run three websites and I have a full time law enforcement job (10 hours a day). I needed the chat bubble to stay open during set hours. Instead, if the liveagent dash isn't open on your computer or the phone screen goes to sleep you get logged out and the chat bubble disappears and is replaced with an envelope. Seems like it would make more sense to just allow the bubble to be set during business hours and your phone and computer can blow up when you get a chat request. Ive contacted support and they told me that you have to have the window open to show the bubble. Hopefully ive just missed something. Otherwise its great. Will
Founder Team
MarketingPlayer
May 9, 2024
Hi Will,
imagine you went for a lunch as solopreneur during your business hours and you would be available on a live chat. We can probably agree that's not a best way and it should be changed to contact us form to contact the person once you are back. Please note that we are currently not supporting chatting via mobile app, therefore your desktop needs to be live when you want to be available on...
Verified purchaser
LiveAgent Denies Plan Upgrade for AppSumo Lifetime Users 2025
We invested our hard-earned money into this project with the understanding that we would receive lifetime access, including all future updates—as clearly stated in the original offer.
Now we’ve learned that we can no longer use key features, such as the online button, unless we pay extra for the AI chatbot—despite it being introduced as part of a “new feature.” This directly contradicts the promises made at the time of purchase.
QualityUnit
Aug 1, 2025Thank you for sharing your feedback and for using our LiveAgent since our AppSumo campaign back in 2018. We appreciate the opportunity to clarify a few important points regarding your LTD plan and our new subscription plans and features.
First, we want to reassure you that the standard online live chat button has not been removed or restricted in any way for AppSumo LTD customers. You can...
Share LiveAgent
Verified purchaser
Such a pain to have to log in just to keep the account active. Wish this had been disclosed prior to purchasing - would have been a hard pass.
QualityUnit
May 9, 2024You don't need to be afraid, you own a Lifetime license and you do not have to be worried loosing it. Even in case you are not actively using your account right now and just want to save it for later, you could loose only your old setup and potential data when you account get suspended and removed, but not your license. In case you would like to find out more about the process with inactive...
Share LiveAgent
Verified purchaser
Great Deal, Solid Support System
I got a license for my sites and a license for a client's sites. They love it, I love it. Very easy to use. Tons of features.
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Verified purchaser
best ever deal
i missed to buy another code form this great deal
MarketingPlayer
May 9, 2024Hi Appsumer,
happy you are satisfied with this deal. If you need any help, reach out to our support :)
~Matej
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Verified purchaser
One problem keeping me from 5 tacos
I run three websites and I have a full time law enforcement job (10 hours a day). I needed the chat bubble to stay open during set hours. Instead, if the liveagent dash isn't open on your computer or the phone screen goes to sleep you get logged out and the chat bubble disappears and is replaced with an envelope. Seems like it would make more sense to just allow the bubble to be set during business hours and your phone and computer can blow up when you get a chat request. Ive contacted support and they told me that you have to have the window open to show the bubble. Hopefully ive just missed something. Otherwise its great.
Will
MarketingPlayer
May 9, 2024Hi Will,
imagine you went for a lunch as solopreneur during your business hours and you would be available on a live chat. We can probably agree that's not a best way and it should be changed to contact us form to contact the person once you are back. Please note that we are currently not supporting chatting via mobile app, therefore your desktop needs to be live when you want to be available on...
Share LiveAgent