FernandoTWEQ: Another important question for me: Do you have the option to detect user data in your SDK?
To improve the support flow, for me it is essential that the support application can detect the email and the user's name and not ask every time I want a query.
Other essential options:
-User query history. this clearly implies that each client user has an id generated and their queries are saved.
-Sending a transcript of the query to the email, it is something very requested by my customers.
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Emre_LiveChatAI.com
May 15, 2024A: Absolutely understand your requirements. We are in the process of developing a user identification API that will be able to detect visitor details, enhancing the support experience by minimizing repetitive queries about user information.
As for your other needs:
We recognize the importance of tracking user query history. It's on our roadmap to ensure that each client has a unique ID, and their interactions are recorded.
We currently have a feature that sends email notifications for missed chat messages. Your suggestion about sending a complete transcript of the conversation to the user's email is valuable, and I'll forward it to our product team for consideration.