Q: Hi there - is there any way to get a users email address?
Have it on a site that missed a chat and no email address was collected which is a waste
Emre_LiveChatAI.com
May 14, 2024A: Hello! If a customer connects to the AI bot with an associated account, their email is automatically transferred to the system. However, if the customer connects to the AI bot without an account, after requesting human support, they are prompted to enter their email address through a question. If the customer is offline during the conversation, the response from the agent is communicated to the customer via email.
If you have any further questions or thoughts, please feel free to share them with us. Your feedback is invaluable to us! 💡🚀
a58f067c9d784493b8a7e827b49e9c11Hi - received an email from the system but with no customer details:
https://app.screencast.com/314LAmqb85AOF
Also asking for 'live agent' did not work?
Hello! The email you received indicates that you have received a human support request. The code mentioned in the email subject is the code for the conversation in which human support is requested.
When interacting with the AI bot, if you use a sentence indicating that you need human support, you can request human support without the need to click the "Talk to human" button. For example, if you send a message saying "need human help" while chatting with the AI bot, you will automatically request human support.
If you have any further questions or thoughts, please feel free to share them with us. Your feedback is invaluable to us! 💡🚀