A: In a nutshell, our AI bot jumps in first to handle the common queries, doing its best to give you quick and relevant answers. If the bot can't quite nail it, or if you prefer human touch, you can easily switch to a live chat with one of our human support agents. It's all designed to make support fast, efficient, and tailored to your needs!

For details: https://help.livechatai.com/how-ai-bot-live-chat-works-together/