Verified purchaser
Blending AI and human-support live chat
I've been using LiveChatAI for a week now and the experience has been pretty solid.
Initially, I was skeptical about how well the AI and live chat would integrate, but they actually complement each other nicely. The AI bot is efficient for handling common questions and freeing up human agents to focus on more complex issues. Sometimes the bot doesn't have all the answers, but that's where the live chat comes in. With a simple click on the 'Talk to human' button, I can switch from AI to a real person who provides that extra level of detail and understanding that only humans can offer.
While it's not perfect and I'd love to see some third-party integrations like Zapier, it's a robust solution for businesses looking to improve their customer support without overwhelming their staff.
Emre_LiveChatAI.com
May 9, 2024Thank you so much for your thoughtful review! I'm thrilled to hear that you've found the blend of AI and human support on LiveChatAI to be effective. We've worked hard to create a seamless transition between the two, allowing businesses like yours to maximize efficiency without compromising the quality of customer support.
Your point about third-party integrations like Zapier is well-taken, and I'm excited to share that we're already in the early stages of expanding our integration offerings.
Thanks again for your support and for taking the time to share your experience. It's incredibly valuable as we strive to make LiveChatAI the best it can be.