Lively Questions

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Q: Why can't I find your Shopify app?

I see you have returned to appsumo. I tried to find your app on the Shopify App Store, but for whatever reason I couldn't find it. Can you give the link to your app. Thank you. Sye

SyeMay 10, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

May 11, 2025

A: https://apps.shopify.com/vudio-reels-ai-catalogs

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Q: Lively or Vodio?

I recently purchased the highest tier, but I need clarification on your offering. You are selling an LTD for Lively, which has been rebranded to Vodio, as noted in your comments. Why are you selling Lively instead of Vodio? It seems Lively is being phased out while Vodio remains. All terms here relate to the Lively app.

If you discontinue Lively, as I believe is likely, I would lose my hard-earned money, which I want to avoid.

Please provide a clear answer: Why not sell an LTD for Vodio? If it were tied to Vodio, what features would be included, given that Vodio has more features than Lively?

If the terms aren't updated and clarified before the 60-day return window, I will return my highest tier and consider competitors like Snackeet or Live2.

PustiaPLUSApr 15, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Edited Apr 15, 2025

A: Yes, we’ve rebranded as Vudio to address a broader set of use cases. That said, the product and features offered under the AppSumo campaign will remain unchanged and would continue to be called as Lively, and all existing offerings will continue to be supported as promised.

Why not sell an LTD for Vudio?

Vudio is a much larger platform, offering a complete suite that includes AI video generation, AI-powered photoshoots, and agentic AI workflows. Given the expanded capabilities, we're still evaluating the best way to bring Vudio to platforms like AppSumo. As of now, we don’t have immediate plans to launch a lifetime deal for it.

With Lively, the focus remains on video distribution—what we call shoppable videos—which continues to be part of the AppSumo offering. Rest assured any new capabilities taht being built for shoppable videos would be a part of the appsumo plan.

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Q: Issues on Apple Devices and Safari

Hi team,

I can read from a review, someone is saying the platform doesn't deliver well on safari and other apple devices and it has glitches, Can you comment on that.

If yes what are those issues and are they resolved yet

SAAS_ReviewsPLUSApr 29, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 29, 2025

A: Hey,

Yes, a few issues were identified wrt to the video player screen sizes on platforms like Safari and other apple devices, and it is now resolved. Here is the dummy site, pls open this on Safari and check:-
https://shop-lively-8057.myshopify.com

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Q: For Branching Videos

1)For Branching Videos, I want the options to appear after a certain time which I will decide, is it possible.

2)Are there any limits to slides or questions or redirection in a branching video setup.

3)Is it also possible to create landscape videos with this branching functionality.

SAAS_ReviewsPLUSApr 29, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 29, 2025

A: 1)For Branching Videos, I want the options to appear after a certain time which I will decide, is it possible. - Not possible for now.

2)Are there any limits to slides or questions or redirection in a branching video setup. - No Limits

3)Is it also possible to create landscape videos with this branching functionality. - Ye its is possible.

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Q: Lively Branding

hi team,

I don't see any lively branding on the videos, But does it stay consistent in future that the video will not have any of lively branding on our client's site and it will perform the way it is performing now in terms of speed of loading.

SAAS_ReviewsPLUSApr 29, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 29, 2025

A: Yes, there won't be any Lively branding on the videos.

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Q: Is Video Playback Capped at 480p on AppSumo Plan?

Can you clarify whether videos uploaded to lively.ai on the AppSumo plan are limited to 480p playback, even if they are uploaded in higher resolutions like 1080p?

There is no mention of this restriction in the AppSumo listing, and the quality shown in the demo materials appears much higher than 480p.

Is there a way for AppSumo users to access higher playback resolutions, or is 480p the maximum allowed through this offer?

Please confirm the resolution limit so that buyers can make an informed decision. Thank you.

VinKPLUSApr 24, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 24, 2025

A: Hey Vinay,

Just to clarify, playback is capped at 720p—not 480p—and every video processed through our system is delivered at 720p by default.

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Q: Is Lively hosting the videos

Hi
Sorry if this is a silly question but is Lively hosting the videos, or does Lively provide just the “player” so the video could still be hosted elsewhere (eg YouTube) but embedded on our web site using Lively with the features you offer?
Thanks

JJ00008PLUSApr 21, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 21, 2025

A: Lively hosts the videos.

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Q: When is the cut-off date for the Branching Video add-on?

Hi,

I'm interested in this product, but I wanted to know when the cut-off date is for the Branching Video add-on previously mentioned in Lively's replies in this section:

"Instead of watching one long, linear video, the viewer gets options during the video (like buttons or links), and based on what they pick, the next part of the video changes.

Example :-

Imagine you’re watching a video on “Which skincare product is right for you?”
At the 10-second mark, the video asks:
👉 “Do you have dry or oily skin?”
If you click "Dry skin", it shows product A.
If you click "Oily skin", it jumps to product B."

I wanted to know if I were to buy this LTD tomorrow, would I still be eligible for this perk?

Thank you.

T2LUApr 16, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 17, 2025

A: Based on valuable feedback from our users, we've decided to include the branching feature as part of our offering — so yes, you'll be eligible for it!

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Q: Awsome Product - can Lively Actually Sell ...

... right there in the video with CTA buttons/ Are does the pressing of the in video button just send you to a storefront? In other words - is there an actual mini storefront within Lively itself?

Also., are there analytics similar to other apps that give you all the stats needed to see if your campaign was successful, and well viewer engagement and demographic states or key measurements - typically desired ?

Any A/B testing or can you copy a campaign to reuse etc?

Thank you :)

myarchivables.infoPLUSEdited Apr 15, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 16, 2025

A: Q: When a viewer clicks the CTA in the video, does it open a mini-store within Lively, or redirect to the main store/product page?

Clicking the CTA redirects users to your storefront, product page, or any custom URL you choose. Lively does not host a mini-storefront—it seamlessly connects to your existing store.

Q: Does Lively offer analytics similar to other apps to track campaign performance, viewer engagement, and demographics?

Yes, Lively provides detailed engagement metrics like watch time, views, clicks, and CTR. For platforms like Shopify and Magento, we also track conversion metrics such as Add to Cart (ATC), orders, and revenue.

Q: Can I run A/B tests or reuse campaigns?

Absolutely. Lively supports A/B testing and allows you to duplicate campaigns for quick reuse and iteration.

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Q: Video Length and File Size? Wordpress Only?

I'm excited to give Lively a shot. But first, what is the maximum video length and file size that we can upload and use with Lively? For example, if I have a 10-minute 4 K video, will it work? Can I also use it with videos on a WordPress website without a store? Lastly, can I branch to another video on a different website using Lively?

GetMASHNow.comPLUSApr 16, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 17, 2025

A: Q :-what is the maximum video length and file size that we can upload and use with Lively?
A :- We support videos up to 300 MB.

Q:- Can I also use it with videos on a WordPress website without a store?
A :- Yes, absolutely.

Q:- can I branch to another video on a different website using Lively?
A :- Yes - you can.

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Q: Variants Selection

I went through this URL
https://littleboxindia.com/products/ruched-bodycon-dress-with-floral-print-and-spaghetti-straps

I saw the lively embed but I have a doubt here, the S size is selected by default, on the lively widget how they would know which variant/size is selected.
I mean can lively first ask for variant to choose from in the widget itself, How it is work. Will there be a size chart embedded there on the widget also?

Second biggest concern, I see you have already rebranded. how will that make a difference in my purchase here, And future updates and support.
I see the video are loading super fast and I also see you are using enterprise gumlet api to serve them. Is that speed going to be consistent throughout for us as buyers or is it going to degrade anytime in future

So many scams on Appsumo, I need a honest serious answer.

SAAS_ReviewsPLUSApr 16, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 16, 2025

A: 1. Size Selection on the Widget
You’re right — on the product page, the size “S” is selected by default. That’s because while creating the shoppable video on our dashboard, the merchant chose to tag the video with the "S" variant. Currently, the widget reflects that selected variant.
Embedding size chart on the widget would make the section too crowded and would confuse users, we have CTA that redirects the user directly to the product page.

2. Rebranding and Future Support

Yes, we’ve rebranded recently! But this doesn't affect your current purchase or future access. In fact, it’s quite the opposite — the rebrand is a part of our larger product evolution.

We’ve bundled multiple powerful capabilities under one unified brand:

AI video & photo creation
Live shopping
Social distribution
Shoppable embeds
AI-powered video agents

We’re a funded startup growing rapidly and committed to scaling with our users. This is our second campaign with AppSumo, and we're here for the long haul.

3. Video Speed and Performance

Yes, we use enterprise-grade infrastructure (like Gumlet’s APIs) to ensure lightning-fast video loading. This performance is consistent across all user accounts — there’s no throttling or downgrade expected.

If you have any other questions or want a personalized walkthrough, happy to jump on a call.

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Q: Support

Could you please tell me what is the best contact way to reach out to you? I tried to contact you several times even when you landed months ago on AppSumo for the first time and nothing. I really need to compare both products Lively and Live2ai and decide which one I'm gonna keep. thank you

VeselicPLUSApr 16, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Edited Apr 16, 2025

A: Hey! Really sorry to hear about your past experience — that was our first campaign on AppSumo, and we may have missed a few messages during the initial rush. Truly appreciate your patience.

We’ve made our support process much more robust since then. Here are the best ways to reach us now:

Live Chat / Ticket Support: Directly accessible from the Lively dashboard. You can raise a ticket anytime, and our team will respond within 3 business hours.

Email: Feel free to drop us a line at support@lively.li — we’re actively monitoring all queries.

If you'd like to speak directly, you can book a call with me here:
👉 https://calendly.com/ppriyavandya/30min

Happy to walk you through Lively, compare it with Live2AI, and help you make the best choice.

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Q: Differencies

Hi how is this tool different from other deal published on AppSumo called Live2ai? It does pretty much the same....or?

VeselicPLUSApr 16, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Edited Apr 17, 2025

A: Hi! Great question — while both tools may seem similar on the surface, there are quite a few key differences that set Lively apart from Live2AI:

1. Wider Range of Video Widgets – Use advanced formats like shoppable reels, interactive carousels, video branching, story-style players, and gamification widgets like - forms, polls quizzes - all of this powered with both 9:16 and 16:9 formats.

2. Built-in Social Wall – Included with Lively to showcase your social content seamlessly on-site.

3. Deep Customization – More control over layout, styling, CTAs, and rules to match your brand experience.

4. Google Tag Manager Integration – Push clickstream data directly to Google, Meta, etc., for better ad targeting and ROAS.

5. Lightweight Widget – Lively’s widget is just ~70kb vs. Live2AI’s ~275kb, meaning faster load times and better site performance.

6. A/B Testing – Run experiments to test widget types, CTAs, thumbnails, and more.

7. Auto Video Sync – Import videos directly from Instagram, FB, and YouTube with ease.

8. Advanced Analytics – Track engagement (views, CTR, clicks, watch time) and deeper commerce metrics like ATC, orders, and revenue for Shopify & Magento users.

We’d honestly encourage you to explore both tools — but if you're looking for serious customization, deeper analytics, and real multi-store scaling, Lively delivers far more value.

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Q: Any limit on videos?

Hi,

Is there any limit on number of videos uploaded on various stores depending on tiers? or any limit.

OR we can upload unlimited videos via all tiers only view count matters.

mohdumarraza94PLUSAug 28, 2024
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Founder Team
Support_Lively

Support_Lively

Aug 28, 2024

A: Unlimited videos - no limit.

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Q: Final Thoughts?

1) is there anything in your mind that will not be added to appsumo purchase in future.

Or is there anything now which is not included in this purchase.? is branching included?

2) I will need webhooks to send data or at least native google sheet integration when will that be added.

3) What is the timeline for Woo commerce deep integration becoming as rich as shopify integration.

4) Does Each store signify Individual connection, I mean connection to 1 shopify store or woo store in one connection, Tier 5 has unlimited.

5) Can I used it on my client's website without any restriction.

6) I checked few examples on the website, I like the concept that we can build our own social media reel kinda experience for our store, but does that work for non ecom store, I mean I want to add this to member only non-ecom websites.

SAAS_ReviewsPLUSApr 15, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 15, 2025

A: 1) is there anything in your mind that will not be added to appsumo purchase in future.
- Everything is a part of our appusmo plan, there is no exception.

Or is there anything now which is not included in this purchase.? is branching included?
We have included branching in the appsumo plan as most of the users are demanding it.

2) I will need webhooks to send data or at least native google sheet integration when will that be added.

Yes it will be added.

3) What is the timeline for Woo commerce deep integration becoming as rich as shopify integration.

It is a part of our roadmap and would be done by 1st June, without fail.

4) Does Each store signify Individual connection, I mean connection to 1 shopify store or woo store in one connection, Tier 5 has unlimited.

Yes - you can add unlimited store in Tier 5 plan, each shopify/ woo store is called as one connection/ one store.

5) Can I used it on my client's website without any restriction.
There is no restriction, you can you use it on any website.

6) I checked few examples on the website, I like the concept that we can build our own social media reel kinda experience for our store, but does that work for non ecom store, I mean I want to add this to member only non-ecom websites.

- Yes it works for ecommerce as well as non-ecommerce use-cases.

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Q: Plan Limits

What happens when we hit plan limits.

Is thre a way for us to subscribe & get more impressions later at a discounted rate?

Thanks

Kevin

KS83PLUSApr 14, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 14, 2025

A: You'll receive timely notifications as you approach your plan limit. If your entire limit is exhausted, you can easily top up at $3 for every additional 1,000 views. Your plugin will continue to function without interruption, and you’ll have the option to opt for a pro-rata charge for seamless usage.

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Q: Forms and webhook integration support?

can I create a form displaying on videos, and forms submission will be sent outside via webhooks?

vincentloPLUSApr 14, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 14, 2025

A: Yes you can add forms, polls and quizzes on videos. The submission gets saved in the Livelys's dashboard and can be downloaded in the csv file.

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Q: Hi. Is YouTube integration now live on Lively?

vincentloPLUSApr 14, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 14, 2025

A: Hey Vincentlo,

Yes, Lively is integrated with YouTube. You can easily import videos from YouTube into the Lively dashboard, and also publish videos to your YouTube channel directly from the dashboard.

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Q: Advanced analytics

What features are in the advanced analytics?

domiq3PLUSApr 10, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 11, 2025

A: Hey Domiq3,

Advanced analytics offers granular insights for each individual video and widget - like engagement, CTR, watch time. In the case of shopify & magento we also show order level data like ATC, orders. revenue.

In contrast, Basic analytics provides a high-level overview, like overall performance metrics.

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Q: Super buggy, cannot use

Hi,

I purchased Tier 3 & am trying to use your platform. So far, nothing works.

- YouTube channel connection button is disabled with no explanation or errors or anything
- Instagram is showing 3X of each video with no way to bulk delete (35 pages of videos & counting)
- All of the modals I've seen so far cut off and are unusable
- When I clicked into Account & Settings, there's no obvious way to access the main platform again
- The Widget Embed script I embedded into my WP pages does not load at all (no errors in Chrome Console either)
- Can't figure out how to just embed a normal IG video to use in a post
- Pages and features don't load completely
- Labels, text, email copy, etc is split between Vudio and Lively

I want to become a raving fan, but so far it's not even remotely usable. My Brand ID:
76f9c233a7 is that helps you.

Thanks

nickurbanPLUSApr 10, 2025
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Founder Team
Pranaya_Lively

Pranaya_Lively

Apr 10, 2025

A: “I’ve shared the complete resolution in the support ticket you raised.”

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