When recording a live stream, your branding was added to the bottom of my recording, shrinking the size of it and adding black bars to the sides which is ruining the experience of my evergreen webinar. Why is this an additional paid add\u002Don if it\u0027s going to cause an issue? I realize you want to get your name out there but it shouldn\u0027t come at the cost of the work of paying customers. How do I get my recordings WITHOUT your branding on it?

Hey,\u000a\u000athanks for your question!\u000a\u000aIf you want to have a recording without our branding you need to choose the right recorder layout. The best choice will be the last two in the list (you will recognize them by the arrows on the icon).\u000a\u000atl:dr:\u000a\u000aClick on the recorder button \u003E from the recorder layout selection box, choose the last two from the list \u003E enjoy the recording without branding\u000a\u000aIf you have a problem with this \u002D get back to us by email at support@livewebinar.com.\u000a\u000aHave a great weekend!

When recording a live stream, your branding was added to the | LiveWebinar

Q: When recording a live stream, your branding was added to the bottom of my recording, shrinking the size of it ...

and adding black bars to the sides which is ruining the experience of my evergreen webinar. Why is this an additional paid add-on if it's going to cause an issue? I realize you want to get your name out there but it shouldn't come at the cost of the work of paying customers. How do I get my recordings WITHOUT your branding on it?

StudioCaponApr 28, 2023

Founder Team

Maciej_LiveWebinar

May 14, 2024

A: Hey,

thanks for your question!

If you want to have a recording without our branding you need to choose the right recorder layout. The best choice will be the last two in the list (you will recognize them by the arrows on the icon).

tl:dr:

Click on the recorder button > from the recorder layout selection box, choose the last two from the list > enjoy the recording without branding

If you have a problem with this - get back to us by email at support@livewebinar.com.

Have a great weekend!

Helpful?

StudioCapon

Posted: Apr 28, 2023

Why are you gaslighting me? I just double-checked and performed a test recording with EACH layout through OBS. Your branding is on every one of the recordings at the bottom. I have asked you both through email and on here how to host webinars without any branding on them. The emails I've received back offer advice to do things I didn't ask for and you just pointed me to use a specific recorder layout that does the very thing I'm trying to avoid. I just went back to double-check and you're rebranding the finished product each time.

Founder

Karolina_LiveWebinar

Posted: Apr 29, 2023

Hi StudioCapon,

PLease be informed that full whitelabel is only available with our enterpise offer. If you need more information on this please contact us on sales@livewebinar.com.

Have a great day!

StudioCapon

Posted: Apr 29, 2023

Since buying your product and the add-ons were not enough, What does enterprise cost so I can get this to be white-label?

I do not want to email you this question as I think having that information on a public forum is important and would have dramatically impacted my decision on your product beforehand. Thank you.

Founder

Karolina_LiveWebinar

Posted: Apr 30, 2023

Hello,

Here you can find more information about our enterprise offer https://www.livewebinar.com/enterprise

Best!

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