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Member since: Dec 2013Deals bought: 84
5 stars
5 stars
Posted: Oct 1, 2019

5 Stars for 5 Codes & Support

Do the math... Zoom 500 person webinar capability is $1400/yr or $400 month. So 5 codes was a deal for me as I've outgrown my $400/yr. Zoom account (limit 100 webinar) and 500 was next step up.

I initially purchased 3 codes. The biggest drawback was the 12 fps recording.

I did send and email with some questions about expectations of 12 fps (due to someone on their team mentioned '12 fps is okay for static slides' or something to that effect in the comments section) and I found out that was not the case. If you can only afford less, then consider another screencasting software to record separately.

I got a response within 2 hours and an invitation to a one-on-one (and actually a second rep joined to help as well, so two-on-one) to answer questions. At the end of it, I had more confidence to just buy 2 more codes and for $495, have lifetime with the better recording.

The Pro's are all listed above in the 'sales' area. But my favorite is the permanent room. I've mapped a URL (my domain but .live to it) I use it for client onboarding/offboarding already.

My Con's are:

- Inside the dashboard, there was no link to documentation or support. I had to look for my receipt to find support email. There was only links to YouTube videos and their FB page. Support replied with links to the Manuals & FAQ's pages, but they are not on any navigation bar in the public side or inside the dashboard. I have the links now but have to record them for future reference.

- UI not intuitive (and no tooltips)

- The sharing to FB looks complicated and the manual instructions are not instructional, there's a lot of manual steps on the FB side that they don't address at all. I'm going to have to play around a test it myself, I've done OBS so I have an idea, but Zoom does have it over that with simple connection/sharing to social streaming.

And lastly I know that 12 fps is a big issue with many, so I'm just going to leave this here. When I think that Zoom is $400/yr. for 100 participants and the next jump is 500 participants for $400/mo. or $1400/yr.--when I just needed 300 persons THAT I see as an unacceptable tradeoff.

I'm guessing people would like a different tradeoff and the 30 fps shouldn't be one. I did the math and the $495/life doesn't equal feeling ripped off. It's not an unfair price point if you add up the Pro's.

That being said it's my opinion that offering the low fps at all is like a bakery offering beautifully decorated cakes and only the >$500 cakes taste good (when cake should always taste great or the bakery's reputation suffers) and one should only need pay more for the decoration). But that's me.

So if you are on the fence, there are times when you choose what in the long run will benefit your business and you bite the bullet and invest. I'm thinking this, for me, is one of those times.

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