3.9
Taco ratings
The review summary should be: "Customers are all about Local Rank Tracker, praising its robust keyword tracking, upgraded data point pins, and efficient AI-powered posts. There are a few hiccups like occasional data inconsistencies and occasional bugs, just small bumps on the road. Weighing the raves against the occasional grumbles, Local Rank Tracker is hitting the mark and is a solid buy for those in need of a tool to rank higher on Google Maps with keyword tracking, listing protection, and customer engagement. Plus, with an overall rating of 4.1 and 44 reviews, it's worth giving it a try, especially with the 60-day money-back guarantee."
AI-powered summary of customer reviews
Verified purchaser
refunded tier 5
unusable, slow, so many bugs and errors, white label never worked, emails were sent to connected gmb accounts
PawelBurda
Jul 8, 2025Thanks for your honest feedback – and first of all, I'm truly sorry for your experience. Over the past few days, we’ve been intensively updating and rebuilding parts of the platform, especially in the white-label and automation areas. This may have caused instability, and I understand how frustrating that must have been.
Please drop me a message directly at pawel.burda@ratingcaptain.com – I’d...
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Verified purchaser
I do not recommend this platform
it’s unstable, buggy, and completely unreliable.
I’ve encountered constant crashes and 404 errors, and key UI elements (like the “Add Keyword” button) randomly disappear. Even when the app does load, it’s unbearably slow. Navigation is a mess: every time you click to switch businesses it stubbornly defaults back to your first location. The Custom Domain feature is broken—domains you add never show up, there’s zero usable documentation, and support hasn’t responded despite multiple requests.
On top of that, their promises about updates and support are flat-out false. There were no updates between late October 2024 and February 2025—over three months of radio silence—and even the February “update” was nothing more than cosmetic tweaks. They claim to respond within a day, yet tickets routinely go 4–5 days without a word. A colleague actually refunded his Tier 5 subscription in frustration.
This tool has potential, but in its current state it’s full of critical bugs, almost never updated, and you can’t rely on support. If you need local SEO software you can depend on, look elsewhere—this one simply isn’t ready for production.
PawelBurda
Jul 8, 2025Thank you for your detailed and honest feedback – I truly appreciate it, even if it's tough to read.
Just to clarify: we’ve actually rolled out a lot of small updates and improvements over the past few months. Our dev team works in weekly sprints, constantly releasing minor fixes, UX tweaks, and backend updates. That said – and you're absolutely right here – we rarely communicate these updates...
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Verified purchaser
Misleading White Label Offer
I purchased the white label version of Local Rank Tracker expecting full brand privacy. Instead, my clients received promotional emails from the company after I connected their Google accounts. This completely defeats the purpose of a white label tool and damages client trust. I contacted the vendor but received no resolution. A white label plan should never expose your backend provider. Extremely disappointed and would not recommend for agency use.
PawelBurda
Jun 20, 2025Thanks for your feedback — I completely understand your concerns.
Local Rank Tracker functionalities are white-label and under normal use your clients should never receive any communication from our system. If they did, this likely occurred because instead of assigning access via a coworker seat or sending a white-label link (like the Position Map), a full account was mistakenly created directly...
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Verified purchaser
It's Really Very Buggy!
I'd love to love this platform but there are constant issues such as the site crashing, 404 errors, "add keyword" button goes missing, slow to load when it is working.
Then there are some basic navigational issues such as each time you click on any menu item it defaults back to one business despite working on another one.
Come on guys, the very minimal requirement for a platform is that it works.
PawelBurda
Jun 20, 2025Thanks for your honest feedback — and I’m really sorry for the trouble you've experienced.
It’s possible you just had bad timing and ran into the platform while we were deploying a new release or during some backend development work. Apologies for that — I totally understand how frustrating it can be.
Please reach out to us directly at support@ratingcaptain.com. We'll gladly look into your case...
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Verified purchaser
Very helpful tool in the area of local SEO
Very cool tool... with lots of potential. I hope that many more innovations will be incorporated. It's also perfect that German is natively supported. The support team responds extremely quickly. I'm very satisfied with this app.
PawelBurda
Jun 18, 2025Thanks for the great review, Jaeggers! 🙌
We're glad you're finding Rating Captain helpful, especially in local SEO and in your native language 🇩🇪. More innovations are definitely on the way — and if you ever have ideas or feedback, we're always here to listen.
Thanks again for your support! 💪
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