Hey @AppSumo, Many users, including myself, have faced significant issues with accessing the tool and receiving support. Given that LongTailPro was offered as a lifetime deal, what measures are AppSumo taking to address these issues? Specifically, how do you plan to handle the subscription and support problems faced by your customers who purchased this deal? Are you gone refunds or credits?
i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
I cannot get an answer from anyone in support and I have been unable to use the app properly since December 2023. I have written to these emails and they just bounce.
eric@longtailpro.com support@longtailpro.com
I also used their messaging in the app, but never get a reply. Anyone else having the same problem? Please advise. Thanks.
I sent a support message back in jan as none of the tools seem to be working and still am yet to get a reply. Gutted I waited so long or I would have canceled, seemed ok when first using
Founder Team
Eric_LongTailPro
May 14, 2024
A: Hi DLJ,
Thanks for your patience. We just recently re-activated our chat support channel. Your previous question/queries may have gotten lost in the old chat support system we were previously using.
Please email me at support@longtailpro.com for any of your questions.
Q: Is there a support phone number or other way to contact Longtailpro customer support?
My account is bugged when trying to renew my plan, so I cannot reactivate my account, and therefore need support to manually correct this problem.
However, I asked in their support widget on site over a month ago and nothing, same for sending them an email.
I called the number on the website even, it is invalid and or disconnected.
I’m pretty irritated having to chase someone to buy their...
Founder Team
Eric_LongTailPro
May 15, 2024
A: Hi Meyani,
We are sorry for the inconvenience, your account has now been re-activated. Our payment gateway was having issues securing payment from your credit card, that is why you were previously having issues re-activating the same on your own.
I was successfully able to process payment today, so now your account has been fully re-activated and functioning.
Hey there giveuppudding, this is Leo, from AppSumo!
We're sorry to hear about the trouble you experienced with LongTailPro. Please reach out to support@appsumo.com and we'll be able to speak to this further, our Support team is always happy to assist! 🙂
Q: are these guys run away?
There is no one responding on emails and site is down:(
Share LongTailPro
Verified purchaser
Hey @AppSumo, Many users, including myself, have faced significant issues with accessing the tool and receiving support. Given that LongTailPro was offered as a lifetime deal, what measures are AppSumo taking to address these issues? Specifically, how do you plan to handle the subscription and support problems faced by your customers who purchased this deal? Are you gone refunds or credits?
Verified purchaser
None, appsumo never addressed this issue or other issues with products that stopped working shortly after purchase.
Q: So another dead SAAS on Appsumo?
Why are they silent on this?
Share LongTailPro
It's dead.
https://www.youtube.com/watch?v=EZhqhZMZXyk
Verified purchaser
I tried logging in. surprised I can't
Verified purchaser
looks like :(
Annual charges being taken from credit card, but no tool available, no website, and no way to cancel subscription.
Ask Appsumo and contact bank to stop it @michael06
Verified purchaser
i miss another We Got Your Back, i guess now i need to check each one of the product pages of the ones giving me issues to see if iget the offer next time
to early to ask for a friendly email reminder???
Q: Has Longtail Pro Shut Down?
I cannot get an answer from anyone in support and I have been unable to use the app properly since December 2023. I have written to these emails and they just bounce.
eric@longtailpro.com
support@longtailpro.com
I also used their messaging in the app, but never get a reply. Anyone else having the same problem? Please advise. Thanks.
Share LongTailPro
Yes, its dead.
https://www.youtube.com/watch?v=EZhqhZMZXyk
Q: Has this company shut down?
I sent a support message back in jan as none of the tools seem to be working and still am yet to get a reply. Gutted I waited so long or I would have canceled, seemed ok when first using
Eric_LongTailPro
May 14, 2024A: Hi DLJ,
Thanks for your patience.
We just recently re-activated our chat support channel. Your previous question/queries may have gotten lost in the old chat support system we were previously using.
Please email me at support@longtailpro.com for any of your questions.
Share LongTailPro
Q: Is there a support phone number or other way to contact Longtailpro customer support?
My account is bugged when trying to renew my plan, so I cannot reactivate my account, and therefore need support to manually correct this problem.
However, I asked in their support widget on site over a month ago and nothing, same for sending them an email.
I called the number on the website even, it is invalid and or disconnected.
I’m pretty irritated having to chase someone to buy their...
Eric_LongTailPro
May 15, 2024A: Hi Meyani,
We are sorry for the inconvenience, your account has now been re-activated. Our payment gateway was having issues securing payment from your credit card, that is why you were previously having issues re-activating the same on your own.
I was successfully able to process payment today, so now your account has been fully re-activated and functioning.
Please write to...
Share LongTailPro
Hey there giveuppudding, this is Leo, from AppSumo!
We're sorry to hear about the trouble you experienced with LongTailPro. Please reach out to support@appsumo.com and we'll be able to speak to this further, our Support team is always happy to assist! 🙂
HI Leo,
Thanks for your willingness to assist. The issue has been resolved.