I purchased Tier 2 on July 9th and activated it immediately. My account still shows that I am on the "Free Plan." How do I properly activate my account?

The "Support" button/link in the dashboard isn't working (nothing happens when I click it).

Today (July 10th), I tried sending an email to the seller (support-mailadress as suggested by abdullahmara in a review on July 8th—which also addressed the issue of technical support being unreachable). I received an error message stating that the email address could not be found or was unable to receive emails. How am I supposed to reach technical support?

Overall, the situation currently makes a very unprofessional impression. If these issues aren't resolved quickly, I will definitely refund the product.