Luminar Questions

Showing 1 - 20 of 155 questions

Q: Does this include HDR merge?

And does it include membership in Luminar X?

And does it include all the premade backgrounds and other data objects that you've built for it, or whill I need to buy lots of other things in order to make good use of it?

Thanks

dcr20854PLUSAug 8, 2022
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Q: What advantages and disadvantages does this offer have in Appsumo compared to the other offers you make?

AldebaranAug 6, 2022
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Founder Team
Daria_luminar

Daria_luminar

May 14, 2024

A: Hi! This deal is offered specifically to AppSumo users. You can get Luminar Neo + Luminar AI for a special price. However, please note that the deal ends on August 8th at 4:00 PM (in 29 hours).

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Q: How does copyright work with your software?

If, for example, I take a picture in NYC, but the weather was not great, and then I use one of your skies, or backgrounds to improve the picture:

1. Can I still sell the picture as my own?
2. Can I publish as my own?
3. Do I have to give credit to someone? Like the creator of the background?

Thank you!

alex3323302PLUSAug 6, 2022
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Founder Team
Daria_luminar

Daria_luminar

May 15, 2024

A: Hi! Users can use edited photos for any purpose. All the pictures for the sky replacement (SkyAI and Augmented SkyAI tools) are accompanied by appropriate documentation (photograph copyright license and consent agreements). So there's no copyright rights violation.

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Q: I was stoked to use the software but trying to start the app on a clean, new Windows immediately gives me the ...

error "We couldn’t verify your activation info. Please contact Skylum Support." over the splash screen.

Among the things I have fruitlessly tried is resetting the hosts file, temporarily disabling the firewall, the ridiculous winmgmt/wbem solution, changing my password (whatever good that is supposed to do) and more. I refuse to use "CCleaner" which has also been recommended.

Researching this problem for hours, I have found 2-year-old posts from hordes of frustrated users facing the same issue without any resolution, mentioning that even support could not help them.

I despise software with so-called "protection" that makes it harder and more cumbersome for legitimate users to use it than for pirates who would presumably just strip out the activation stuff...

So can you please provide the software without this horrible non-working activation stuff or provide a simple, working solution for this issue (and add this to your website)?

Otherwise I'm afraid it'll have to be a refund and zero tacos from me. This took more than two hours of my life that I'll never get back...

RudyMa44Aug 6, 2022
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Founder Team
Daria_luminar

Daria_luminar

May 15, 2024

A: Hi! I'm terribly sorry to hear about the issue you encountered. Could you please kindly reach out to us via https://skylum.com/support?
Look forward to hearing from you.

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Q: Does your products have any option to extend background while resizing images?

UT99003Aug 5, 2022
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Founder Team
Vadym96631

Vadym96631

May 15, 2024

A: Hello!
Could you please specify what would you like to achieve?

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