So Close, yet so far
There's a lot to like about MailerCloud - mainly the cost compared to most other ESPs.
However, that price comes at a cost. There are many annoyances in MailerCloud:
- The UI took a while to understand - especially after using other services (e.g. What's an automation vs. a campaign?)
- The reporting is also lacking (how did that newsletter do? I'm not necessarily interested in all of the emails I sent during a period.)
- the documentation is lacking [even explaining the campaign vs. automation thing, as well as reporting]
- customer service can be slow (especially with the time difference between the Western the US and Europe)
With that, I'm not sure if I'm going to keep it or return it - even though I've spent a decent amount of time learning it.
Sukhi_Mailercloud
May 27, 2024Dear 100145684104302532954,
Thank you for your detailed feedback. We appreciate your recognition of our competitive pricing and understand that it comes with certain trade-offs. I apologize for the frustrations you've experienced.
We acknowledge that our UI can be challenging, especially for those accustomed to other services. We're working on improving our documentation to better explain features like automation vs. campaigns and to provide clearer reporting insights.
Regarding customer service, we're aware of the time zone challenges and are striving to enhance our response times to better support all our customers.
We value your time and effort in learning our platform and are committed to making your experience better. If you could share your contact details or if you email to support@mailercloud.com, we would love to have a direct conversation to address your concerns and assist you further.
Thank you for your patience and for giving us the opportunity to improve.
Best regards,
Mailercloud