WhatsApp CRM by ManyContacts Questions

Showing 1 - 20 of 81 questions

Q: Outreach using WhatsApp QR ?

Is it possible to run outreach campaigns through a WhatsApp QR code?
if Yes , HOW ?
if No , is that will be available in the future ?

Mohamed.AOct 5, 2025
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Q: Can this be used as an effective support desk for a Saas product where the same customers return regularly

We have a client that has a software business and a number of his clients are in regular contact with support desk to help them carry out updates bring on new people etc. Would this be an effective solution? Currently they use WhatsApp but it's very easy to lose track of the messages and the threads

LloydhPLUSOct 5, 2025
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Founder Team
ManyContacts_Support

ManyContacts_Support

Oct 5, 2025

A: Yes, absolutely, if your SaaS customers prefer using WhatsApp, ManyContacts is a perfect fit. It lets your team organize, reply, and manage ongoing support conversations efficiently, without losing any messages or threads.

While it’s a bit unusual for SaaS clients to use WhatsApp, if that’s how they communicate, ManyContacts can handle it at scale, combining a shared inbox, tags, automation,...

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Q: 3 WhatsApp Numbers?

I want to add 3 whatsapp numbers - can I purchase 3 codes in the same Manycontacts account?

I.YusriPLUSOct 4, 2025
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Founder Team
ManyContacts_Support

ManyContacts_Support

Oct 4, 2025

A: Yes, you can do that.

However, our system links one WhatsApp number per ManyContacts account (with one Admin email and optional sub-users).

To use three WhatsApp numbers, you’ll need to create three separate accounts, each with a different email address: one ManyContacts account per WhatsApp number.

You can then easily switch between accounts, just like in Gmail: click your profile icon in...

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Q: Is it possible to set Whatsapp API with coexistence?

Other meta partners give the possibility to connect Whatsapp API through coexistence. Is it possible with you?

This is the documentation:
https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users/

106209441889909593248Oct 3, 2025
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Founder Team
ManyContacts_Support

ManyContacts_Support

Oct 4, 2025

A: It’s a very interesting feature, but currently many countries are not supported, which makes it complex to implement.

So, no, we don’t offer this feature yet, and we don’t plan to develop it until it becomes available in the EU and UK, at least.

Note: Coexistence is currently not supported in the following regions: European Union, United Kingdom, Australia, Japan, Nigeria, Philippines,...

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Q: Have I been scammed?

I purchased the popular plan and can't connect ODOO CRM and HubSpot. It says I need a subscription.

Can anyone help me?
Have I been scammed?

Limajr_brazilSep 25, 2025
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Founder Team
ManyContacts_Support

ManyContacts_Support

Edited Sep 25, 2025

A: Hello Limajr_brazil,

This is not a freemium service at all. The AppSumo plan you purchased includes unlimited conversations, unlimited tags, unlimited users, funnels, unlimited contacts (with up to 2 admins),... It also includes both WhatsApp QR and the WhatsApp API connector.

What it does not include is the automation part (such as CRM integrations like Odoo or HubSpot) those require a...

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