User feedback and feature requests are useful for small web developer agencies for internal client-developer communication, but for larger companies these are useless. For larger traffic sites/apps social sharing is much more important, as it generates traffic to website/app. Getting smiley faces instead of a tweets or FB shares is not helpful.
Feature requests from users who are not familiar with the product's roadmap is useless too, and there will be many duplicates. I'd rather redirect my users to a kanban-style board with a roadmap where they can upvote existing feature requests and submit new ones. (Do not develop a new product roadmap tool, there are plenty of them!)
Where I see strengths and opportunities for your product: - Internal feature and design reviews with commented screenshots and video recordings. Must have for a productive work-from-home environment. - Having screenshots, videos, network requests, and backend logs attached to a bug report. It can save a tremendous amount of time.
Here is a section from your roadmap:
"Enterprise Software
This one goes out to all of you working in or with an industrial company also wanting to streamline your bug reporting process. With our native SDKs we are bringing the next generation of bug reporting to bigger enterprises."
Could you share more about enterprise-related plans?
A: Thanks for your message and sorry again for the late reply.
Our core focus is def. making the life of developers easier as this is also the background where we come from (all co founders are developers). The user feedback in general is something that some users requested and was pretty smooth to add as well, so for smaller businesses this is def. something useful, so they don't need yet...
Q: 1- Is it possible to hide the default feedback button and bring our own custom button and have full control on it?
2- The only integration that is officially documented is MS Teams: https://docs.bugbattle.io, is there any documentation for other integrations (if they exists)?
Hi Lukas, Thanks for your response. Unfortunately I was waiting for your response before buying the deal, I see now LTD has expired, there is only 1 year offer :/
Q: Does this also capture app crashes?
Or is it just user-triggered reports? If the answer is yes, I see that there are "session replays" available. Would I be able to see the video of the crash like AppSee does?
For web apps & websites we support automated silent bug reports on crash (or on rage click - this is handy for broken buttons i.e). The bug reports can also include session replays and can either be silent or with a prompt to the user.
Thanks for the fast response! So is this feature on the roadmap for the native SDK? Also am I correct to assume that this tool is more geared towards websites rather than mobile apps?
Sure you are welcome. We are geared towards both Web & App :) We basically even started out with our App SDKs first. We are constantly developing new features requested by our customers and are improving our SDKs :)
Q: Please allow plans beyond 10 projects.
Nowadays, what can you really do with tool that has 10 limit.
Thanks for your message. We offer more than 10 projects as well, but this will lead to additional costs. If you want to know more about the pricing for additional projects, just email us at hello@bugbattle.io
Q: I was waiting for an answer to my question when the deal was sold out without any "Offer ends in x days" notice.
I was going to purchase it.
Lukas_BugBattle
May 15, 2024A: Hey there,
thanks for your question and sorry for the late reply (holiday season is currently on).
Please send me an email to lukas@bugbattle.io We will def. find a suiting solution for you, even though the deal expired.
Best regards,
Lukas
Q: Who is your target customer?
User feedback and feature requests are useful for small web developer agencies for internal client-developer communication, but for larger companies these are useless. For larger traffic sites/apps social sharing is much more important, as it generates traffic to website/app. Getting smiley faces instead of a tweets or FB shares is not helpful.
Feature requests from users who are not familiar with the product's roadmap is useless too, and there will be many duplicates. I'd rather redirect my users to a kanban-style board with a roadmap where they can upvote existing feature requests and submit new ones. (Do not develop a new product roadmap tool, there are plenty of them!)
Where I see strengths and opportunities for your product:
- Internal feature and design reviews with commented screenshots and video recordings. Must have for a productive work-from-home environment.
- Having screenshots, videos, network requests, and backend logs attached to a bug report. It can save a tremendous amount of time.
Here is a section from your roadmap:
"Enterprise Software
This one goes out to all of you working in or with an industrial company also wanting to streamline your bug reporting process. With our native SDKs we are bringing the next generation of bug reporting to bigger enterprises."
Could you share more about enterprise-related plans?
Lukas_BugBattle
May 15, 2024A: Thanks for your message and sorry again for the late reply.
Our core focus is def. making the life of developers easier as this is also the background where we come from (all co founders are developers). The user feedback in general is something that some users requested and was pretty smooth to add as well, so for smaller businesses this is def. something useful, so they don't need yet...
Q: 1- Is it possible to hide the default feedback button and bring our own custom button and have full control on it?
2- The only integration that is officially documented is MS Teams: https://docs.bugbattle.io, is there any documentation for other integrations (if they exists)?
Lukas_BugBattle
May 15, 2024A: Hey :)
no worries, you can contact us so we can setup something special for you.
Best regards,
Lukas
Hey there,
thanks for your question and sorry for the late reply (holiday season is currently on).
1.) Sure, everything can be completely controlled by you. You could also overwrite css for custom styling.
2.) We are currently working on more integrations documentation - this should be updated over the next 2-3 weeks.
Best regards,
Lukas
Hi Lukas,
Thanks for your response. Unfortunately I was waiting for your response before buying the deal, I see now LTD has expired, there is only 1 year offer :/
Q: Does this also capture app crashes?
Or is it just user-triggered reports? If the answer is yes, I see that there are "session replays" available. Would I be able to see the video of the crash like AppSee does?
Lukas_BugBattle
May 15, 2024A: Hey :) Thanks for your message.
For web apps & websites we support automated silent bug reports on crash (or on rage click - this is handy for broken buttons i.e). The bug reports can also include session replays and can either be silent or with a prompt to the user.
For our native SDKs this is not yet available.
Best regards,
Lukas
Thanks for the fast response! So is this feature on the roadmap for the native SDK? Also am I correct to assume that this tool is more geared towards websites rather than mobile apps?
Sure you are welcome. We are geared towards both Web & App :) We basically even started out with our App SDKs first. We are constantly developing new features requested by our customers and are improving our SDKs :)
Q: Please allow plans beyond 10 projects.
Nowadays, what can you really do with tool that has 10 limit.
Lukas_BugBattle
May 15, 2024A: Hey!
Thanks for your message. We offer more than 10 projects as well, but this will lead to additional costs. If you want to know more about the pricing for additional projects, just email us at hello@bugbattle.io
Best regards,
Lukas