Verified purchaser
It has clearly been abandoned for existing users!!
I bought 2 codes a while ago for other clients, didn't use it much, but figured I would grab the deal again for another client just a few weeks ago - had a support issue and contacted them several times with no response (still no response btw). I already had an old account for another reason, figured maybe that one would work to test a few things - NOPE! Still getting errors with SIMPLE updates like my name or profile image (like I said, 'simple' things) - no matter what you attempt to do, you just get a "Server Error" and trying to contact them to fix or even get an update on a possible solution is useless. But WOW, they are on it with the constant emails to upsell or upgrade you. Why would I upgrade when I can't get the system to work at all?!?!?! FlowyTeam should be ashamed of treating other small businesses like this! I loved the "How are we doing?" email AFTER no response to my support tickets and my request to AppSumo for a refund (which they were cc'd on) - and STILL no response to anything!
Dirks_FlowyTeam
Jul 31, 2026Hi cmneedham,
Thank you for taking the time to share this, and I'm sorry for the experience you've had. This isn't the level of support we want any of our users to receive, especially when you've come back to us more than once as a repeat customer.
A few things I want to address directly:
The "Server Error" on profile updates shouldn't be happening, and I'd like to get this fixed for you rather than just apologize for it. Could you reply here with the email address on the account (or both accounts), or a support ticket number if you have one? That will let me have our team look into it directly. It's not okay that your support tickets went unanswered while you received upsell emails. I'll be raising this internally, this is a sequencing issue we need to fix. For the refund, you should be able to request this directly through your AppSumo account, under the product section for this deal. If you run into any issue there, let me know and I'll follow up with AppSumo on our end as well.