Rake chat & messaging Reviews

Something went through my mind today. That's Rake Chat. This is the tool that looked promising. I bought it and tried it, and the app was doing fine. But, the devs were unwilling to listen to users' feedback, which was sad. Then, they left Appsumo and went to raise funding for their project. They were not making it. Finally, they have closed down. I think they failed because they didn't listen to users' feedback.

This is a good example. You must listen to users' feedback and make changes accordingly when you are new. If you are stubborn, you will have the same fate as Rake.ai.

This plan is one of the most generous plans in appsumo. All the investment made here can be recovered just by renting one or two workspaces to your clients. I had some questions and reached out to support team. Founder himself answered all the questions patiently and showed my some features which i had never thought of. If it comes back to appsumo, just buy this without second thought.

I have wanted to raplace Jivo with Rake. I hate leaving under three Takos reviews, but
if you are looking for a team chat, Rake is ok. Limits are generous, GUI is ok. Task assignment works good. But as onmichannel solution, there is a lot of room for improvement.

Since I was more interested in the website widget chat, we had to switch back to Jivo.

- Rake's website widget conversations ends after a certain amount of time, even if the same visitor is still chatting with an agent. A new conversation starts and you have to switch back to previous conversation in order to be able to see the chat history.

- For the same reason, if a visitor stays a certain amount of time, the same proactive invitation will be sent to the same visitor. We had a visitor which got 4 invitations while he left our website tab open for like 15-20 minutes.

- It is possible to see the name of the page visited by a visitor, but you can't click on the page name to open that page. Critical for us since we have over 250.000 sku on the site and we sometimes need to open the page to copy some information.

- While responding to facebook messages sent on our page, Rake sends to visitor following message "Your session with external has ended." after few messages.

This app is very raw at the moment.

I was so optimistic on this one. But it's unuseable. Chat autocloses, you can't reopen them. Chat widget is buggy, Text missing, colors broken. Combined with strange behaviour of founder, after reporting several bugs he decided to call me frustrated and close the chat. Not to mention they said they are on market for 9 months, but videos from January 2020 are on youtube. Sad to see such an impressive Idea going this route.

After I had a glitch with activating form appsumo link, On Saturday, Mike took out his valuable time to help me set up my account and run through the setups. Rake is awesome so far with the feature. Haven't tested it on multiple websites but will be testing all the features in the coming weeks. But support is in different level.

Thanks Mike.