Q: Before I leave a review I am wanting to know why my support requests all of a sudden stopped getting replies.
I have been trying to get my account fixed since Dec 30. Got a quick reply on Dec 30 from my initial requests and now all of a sudden, we are 5 messages from me in 7 days and no responses any longer after I answered the initial request. Very disappointed with the high ratings from other reviews. Maybe they were paid to review the product? Not sure, but I have a legitimate license and this experience getting help on an issue from the software provider is miserable.
Andriy_Trackabi
Edited Jan 7, 2025A: Hi. Really sorry to hear about this issue. It happened a few times that an antispam filter was triggered when it shouldn't have been. Especially when people were sending several messages in a row to the same ticket. Please either create a new ticket or let me know here what was the previous one (number) and you will get an instant response.
Again, sorry for the caused inconvenience. I can see that your ticket has been found and your request has been fulfilled.
dustin817
Verified purchaser
Thank you for handling this issue. Hopefully there will be no more technical issues like this moving forward. But I am grateful you fixed the issue
Verified purchaser
Just to let you know. I have logged in and the issue is still unresolved. I have sent another support request and hopefully there are no more "technical issues" with replying after so many days of waiting.
I can see that your account was upgraded correctly. Maybe you have several accounts?