Q: the look of the booking widget is confusing
Hi Cesar,
Premium customer here, still have not started to use the product I still have some questions.
Just finished lesson3 of your Academy section. That academy/tutorial section is challenging, the current video is much too short.
I also have suggestions:
- could you add a calendar logo so that we can easily pick it from the logo menu?
- I don't think that users wanting to book should look at a human avatar,but agents all seem to have human/robot avatar by default. It is confusing in my opinion. Have you got gppd/best practices to share with us here?
thank you forehand,
laurent
Cesar_WhatsAppWidget
Jul 25, 2025A: Hi Laurent, let me know if this is what you want:
- When you create a booking, the logo should be a calendar instead of a human avatar?
Let me know if this is correct.
laurent_pinson
Verified purchaser
there are 3 categories of icons on your platform:
- the button icons
- the agent avatar icons
- the header icons ( once you open an agent, there is an icon over the avatar of the agent).
One way or another we need to use a UI for bookings, something that makes it clear thatthe user can book an appointment. The button should convey they, the agent avatar should not be a human face at least