Hello I can't access my account, nor can I recover my password. I wrote to support and haven't received a response. Has Markopolo ceased operations? Thanks
Founder Team
Rubaiyat_Markopolo
Nov 20, 2025
A: Hi, Please sign up again with the designated email, and let me know the email address, that would be all.
Update as of 2025: I had an account that seems to no longer work. Why is this?
The website has a new look/revamp. Were the AppSumo lifetime license members removed from your system? If yes, they were, what happens to the hundreds spent on this platform? If no, how can I regain access to my account?
Founder Team
Rubaiyat_Markopolo
Oct 23, 2025
A: Hi Kailon, Please send me an email (r@markopolo.ai) with your account email, will solve this asap, we kept the product separate from the newly pivoted product, we will upheld the promise of AppSumo launch and will keep on serving the features and updates related to those features in that separate portal.
I didn't sign up for a professional plan. I signed up for a business plan and now you have changed that name to 'Growth' and put us on the professional plan. Please advise as to why you have downgraded us?
Q: Today, I received an email detailing the new plans: Starter, Pro Growth, and Enterprise.
The product has also been divided into three distinct components: MarkTag, Analytics, and Nucleus.
The email reads as follows:
Multi-Product Approach: After conducting a thorough analysis of our market and user base, we found that our users frequently use some features while other features are used occasionally. Therefore, we’ve decided to separate these features into three different products...
Campaign Builder: Following thorough research on user behavior, we’ve decided to phase out our campaign builder. Most native ad managers (Google Ads, Facebook Ads) continuously update their platforms which often takes time to reflect in their API as a third-party. This makes it challenging for our users to stay updated.
Q: I can't access my account
Hello
I can't access my account, nor can I recover my password. I wrote to support and haven't received a response. Has Markopolo ceased operations?
Thanks
Rubaiyat_Markopolo
Nov 20, 2025A: Hi, Please sign up again with the designated email, and let me know the email address, that would be all.
Share Markopolo ai
Verified purchaser
Hello
I registered again on Markopolo and the system shows that the email address already exists.
Thanks
Q: 2025 Update: Why is my account not accessible?
Update as of 2025: I had an account that seems to no longer work. Why is this?
The website has a new look/revamp. Were the AppSumo lifetime license members removed from your system? If yes, they were, what happens to the hundreds spent on this platform? If no, how can I regain access to my account?
Rubaiyat_Markopolo
Oct 23, 2025A: Hi Kailon, Please send me an email (r@markopolo.ai) with your account email, will solve this asap, we kept the product separate from the newly pivoted product, we will upheld the promise of AppSumo launch and will keep on serving the features and updates related to those features in that separate portal.
Share Markopolo ai
Verified purchaser
Thank you for your response. I will do so.
Q: It seemed that our plans had been downgraded.
I didn't sign up for a professional plan. I signed up for a business plan and now you have changed that name to 'Growth' and put us on the professional plan. Please advise as to why you have downgraded us?
Share Markopolo ai
Verified purchaser
It looks like plans have been upgraded, not downgraded!
Q: The new plan fostered on the Sumolings seems to be a downgrade.
I hope this issue is adequately addressed.
I hope Mr. Rubaiyat will do the right thing here.
Is the Tier 3 being downgraded now?
Share Markopolo ai
Verified purchaser
Any updates?
Q: Today, I received an email detailing the new plans: Starter, Pro Growth, and Enterprise.
The product has also been divided into three distinct components: MarkTag, Analytics, and Nucleus.
The email reads as follows:
Multi-Product Approach:
After conducting a thorough analysis of our market and user base, we found that our users frequently use some features while other features are used occasionally. Therefore, we’ve decided to separate these features into three different products...
Share Markopolo ai
Verified purchaser
Continued:
Features Being Phased Out:
Campaign Builder: Following thorough research on user behavior, we’ve decided to phase out our campaign builder. Most native ad managers (Google Ads, Facebook Ads) continuously update their platforms which often takes time to reflect in their API as a third-party. This makes it challenging for our users to stay updated.
Our surveys also revealed that most...
Verified purchaser
Yes, please advise Rubaiyat. I'm losing features with the updates and I had AS Tier 3