Meetgeek Reviews

I have been using it now for a few months and here are my notes

PROS:
- Easy to use and have attend meetings.
- Meeting attendees like the meeting notes and linked transcripts.
- Email transcripts saves me tons of admin.
- Support has been pretty darn good – not great – they are a small team after all, but they fix things. Communication is a bit slower, but they fix things and that is more important.
- NEW meeting summary email is great – but I would like it if it included the shareable meeting link ALSO. I have an automated system that could then capture that and put it into my CRM system, but currently I have to go to the meeting to get this and add it manually.

CONS:
- Easy to forget the settings and when I add meetings I have to go into MeetGeek and change the settings if I want it different that the default. Maybe a weekly reminder of the meetings scheduled and settings with links to update would help?
- Transcription is not great and still doesn’t capture the meeting accurately… I don’t even look anymore about who said what and why as the time to train the software and update that was way too much. (seems to have more trouble with women’s voices… ) I like that they are available and often use them to find keywords in the video, but I don’t use them for accuracy.

Worth the price

I have been using the product for a month or so now, and the recordings work pretty nicely. Transcriptions are nice to have as well. Action item highlights are questionable. One thing I hate the most about meetgeek is that they send marketing messages on chat and send emails to everyone at the meeting to market their own product. And there is no way to opt-out of that behavior. It's one thing to inform people we are recording the meeting, but no I don't need you to email all the participants about it.

MeetGeek was perfect before the update.

It was also the reason I cancelled my Otter.ai subscription.

I even publicly referred folks to consider it as a Fireflies.ai alternative. And Otter. And that was just after I got some awesome support from Dan, who helped me figure out an issue with my connection.

But right after that update and fix, I now have MeetGeek joining meetings I don't host. I reached out to support about this but ended up figuring out a workaround myself because the recommended solution wasn't applicable to my case.

The biggest issue I faced after that was MeetGeek notetaker not sending the usual email notification, as has always been the case before this update. I reached out to Support a few times and, eventually, everything was resolved with the missing meeting (it turned out to be an error).

I've never been the kind of customer to demand an immediate response as many others do. But it would help a lot knowing when to expect a response after contacting support and sticking to it. Even if there's waiting time involved, I'm happy to wait as long as it's not in unpredictable silence.

After having such a great experience with MeetGeek the first few months I won't lie, I felt quite disappointed recently.

But I also want to acknowledge that everyone is doing their best.

MeetGeek had been by far one of my favorite tools I ever bought here on AppSumo. I was so impressed with how easy it made my life every time I had calls with clients. And how seamless its presence was.

And while I'm not that excited about the new update, this was still a result of a feature request that a lot of users had. Which also shows that the team listens. And they try their best to deliver what their users want.

While bigger companies have a lot more bandwidth and resources to allocate for customer support, that is not always the case with AppSumo deals.

I still stand by my statement that MeetGeek was the BEST deal I got here on AppSumo and will continue to recommend MeetGeek to everyone looking for an Otter.ai alternative.

The only thing I'd highlight and advise anyone reaching out to support (for any deal here on AppSumo) is this: try to be a tiny bit more patient.

Everyone is doing their best. And if they're not...

They wouldn't be here, selling to the AppSumo community, would they?

I don't understand how come so many people complain. The platform is extremely easy to use and straightforward to set up. In the very beginning (like a few weeks ago), there was only one time when the notetaker didn't show up, but after that, it had a 100% success rate, so highly recommended!

I purchase Meetgeek after confirming with their team on appsumo and their website chat that I can use it for YouTube subtitles. Now suddenly they are saying in FB group that I can't use it for YouTube. So be careful. Founder asked me to refund it on FB group. This next level of not knowing own product by SaaS support team.