Memogram Questions

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Q: Custom Domain Issue

The issue is that once you've linked a custom domain (or subdomain) that it can only be used on a single event. The domain is attached on the event level instead of the workspace level.

Feel free to watch the screen recording: https://cloud.seanthurstonphotography.com/xQu5Q6xN

Supports response:
"Each event is regarded as its own website, thus the need to connect custom domain per event.
However, you can use subdomains per event.
Here’s an instance
eventname.domainname.com
eventname2.domainname.com"

The domain should be attached at the workspace level and custom domains should still function with direct URLs to that particular event. Example: Event 1 url is eventname.domain.com/(random) and Event 2 url is eventname.domain.com/(random)
Creating a new subdomain for each event is a terrible way to manage this. Is this being addressed?

Sean_TSep 22, 2025
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Founder Team
Kelechi_Mmonu

Kelechi_Mmonu

Sep 22, 2025

A: Hey Sean,

Kelechi here.

Just as we explained to you on the Livechat, We totally understand your explanation, and this method was tested.

However, during testing and due to the multiple pages (update page, progress page, feed page, live screencast page) there was conflicts that resulted in error…and we wouldn’t want users experiencing that.

So we reached the decision to treat each event as...

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Q: White Label Queries

1. For storage, we need to connect Google Drive. But if clients (event managers) also need to connect their own Drive, they must log in via Memogram. This reveals your branding and defeats the white-label purpose — ideally, clients should connect storage within our branded domain/interface. Can you clarify if that’s possible?
2. Storage limits: if an event exceeds Google Drive’s free 15GB (which happens quickly with high-res iPhone photos/videos shared to many guests), what’s the recommended solution? is there an alternate scalable storage option within the white-label plan?

sup9PLUSSep 22, 2025
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Founder Team
Kelechi_Mmonu

Kelechi_Mmonu

Sep 22, 2025

A: Hello,

1. For clarification and as listed on the Tier 3 pricing details, we offer "White-Label Event Pages" and not "Whitelabel Memogram Dashboard or sub user account"
This means that you can remove all Memogram Branding from the Event pages, not Memogram Software.

The Subuser access is created to allow your team/guests manage their Events.
If you wouldn't want them seeing Memogram, we...

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Q: Upgrade to Tier 3

How do I upgrade to Tier 3 from Tier 2 since there is no code stacking, and would Tier 3 be eligible for all future Plan updates (it is not stated on the deal terms on the AppSumo page), thanks!

thetravelingmindsetPLUSSep 21, 2025
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Founder Team
Kelechi_Mmonu

Kelechi_Mmonu

Sep 22, 2025

A: Hello,

You can upgrade directly from the Memogram Product page on AppSumo (https://appsumo.com/products/memogram/).

As a Tier 3 user, you’re entitled to all future plan updates.

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Q: Is custom cname (domain) per workspace? Or is it one cname applied to all workspaces?

Also, are there plans to increase the number of photos that can be uploaded? I'm concerned that for events where lots of photos are potentially taken, people will likely find the five file limit inconvenient.

KrystofEdited Sep 21, 2025
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Q: Tier 3 Transition: Resolving Account Discrepancies

Hi team, I upgraded to tier 3, but my account is showing as a free subscription. I also contacted the online operator for assistance. Could you help me get this sorted out? Thanks so much for creating such a great product!

chriselleSep 21, 2025
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Founder Team
Kelechi_Mmonu

Kelechi_Mmonu

Sep 22, 2025

A: Hello,

Can you confirm if your account as been sorted? If No, kindly share your Appsumo receipt and Memogram email address via livechat.

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